My experience was very good and customer service gave me a discount on shipping.

Excellent customer service! Rocco is awesome. Highest quality products!

Easy order, great customer service, easy delivery

table was difficult to assemble with unclear instructions. ultimately the terrazzo tabletop is still loose. looks nice in the sunlight but definitely needs better instructions on how to assemble the table without things coming loose.

Love love our stools! Everything I hoped they would be.

I have purchased several pieces of furniture from Industry West. They have all arrived in perfect condition and were every bit as high quality as expected. They are also very good about answering any questions

Love the style, craftsmanship and price points from Industry West. Was looking for a statement occasional chair without breaking the bank. The cane lounge chair is perfect.

The ottoman looks great! It was exactly as described and we expected. The style was just what we were looking for - and we will have many uses for it!

I waited a year and a half to purchase our long term counter stools and these are perfection! I previously had purchased four stools from a big box retailer just to get us through and not to my surprise, all had broken feet on them without a few months. Enter these from Industry West and they are a solid and reliable breath of fresh air!!! Each stool arrived as one whole piece so no assembly was required. My active family loves them and we highly recommend these counter stools!

Great stools

Amazing customer service! And great quality products.

Great Quality! Fast Delivery! Very Comfortable

Maddie is the very best customer relations rep that I have ever dealt with. She was a tremendous help and kept me informed.

I searched high and low for the perfect counter stool and I found it! Clean lines, comfortable, and sturdy construction for commercial use. Thank you Industry West!

I LOVE this bench. It is exactly what the picture shows, no assembly required and looks great in a modern, minimal space. It's the perfect height and is firm.

I highly recommend working with this company, not only because of the quality product but the superior customer service. We had an issue with White Glove Delivery, the subcontractors used for delivery, and Rocco and David from IW dealt with the issue so professionally. You don’t find that very often anymore.

The couch is superb and everything i wanted! Color was as described and the order process + delivery was very convenient. Fits perfect in my apartment.

Ordering on the site was easy, and my item was delivered quickly. The bench looks great in my foyer and is was exactly what I expected.

I love our new Penny lounge chair (upholstered in blue). It's extremely comfortable, and it looks beautiful - two things that don't always go together! I agree with other reviewers that the color of the chair is more muted than might appear in website photos, but it's gorgeous nonetheless. The wood is smooth and has a subtle glow. The chair arrived in perfect condition. Delivery took a long time, but this is not surprising given COVID-19. A desk ordered from a different company took just as long.

We love the stools we selected and the service was decently quick.