I have received the product at the 38 day mark from the day of order confirmation - at that point I wasn’t even at the address I ordered the product to. Even trying to reach out to the customer service was a challenge - when I finally received an email response from a rep named Julie, not only IndieLee take responsibility for the delayed response or the delayed order processing, they didn’t even offer fast/over night shipping. I will not purchase again.

Shipped on time

Did great.

I have been attempting to get customer service for a week on my recent order via email, text, phone and received no reply. The face serum I purchased has oxidized and turned yellow. I would like a replacement but not from Amazon because I’ve previously ordered directly through Amazon and got the same bad product. If I’m unable to get a quality serum I would like a refund. But my goodness customer service needs to actually reply for anything positive to remain with my recent experience.

Excellent! Love the squalane facial oil so much!

I love every product you make!!!

Love these products!

My first order was great so i subscribed. The first subscription that came was fine but the second one that came the magnesium butter had no lavender scent and smells awful. Getting ready to cancel and look elsewhere for a similar product.

I ordered directly from the brand’s website, so I was surprised to see the order fulfilled through Amazon, which wasn’t clearly stated at checkout. The product also arrived without a tamper-evident seal. For facial skincare, I prefer sealed packaging for safety and peace of mind. I haven’t used it long enough to comment on performance, but wanted to note these packaging and fulfillment concerns.

Great company. Responsible and trustworthy .

It will become your favorite facial cleaner. I can't imagine not using it after 3 years of being a loyal user each night. Plus it smells great!!!

Relatively quick shipping

Love your products but the shopping and shipping experience has been challenging. The last three times I’ve ordered I’ve had issues checking out - I’ve had to resubmit credit card information 3-5x before it’s accepted, even when input correctly. My last two orders have taken well over two weeks to arrive. I’ll continue to shop with you but if you are able to improve the checkout and shipping process it would be a win win for customers!

na

The best, harmless, skincare. My skin feels so fresh and rejuvenated after I use All of my Indie Lee products.

My orders have always arrived fairly quickly. They are packaged well.

I love this product. I have noticed my skin is softer, firmer and bouncy. Very hydrated. I use it every morning after dual cleansing and before color correcting primer. On the days that I go make-up free, I always moisturize with the squalane oil. Sometimes I reapply throughout the day as needed if I have been outside in the sun or cold weather. I absolutely LOVE this oil and plan to use it for years to come.

Love it! Doesn't leave my skin dry.

I love the product

Amazon offered the oil for $26 in Dec/early Jan but I did not order delivery was 3-4 wks out. I ran out of oil and decided to order directly from Indie Lee website thinking shipping would be faster… wrong. When I went back to Amazon they were sold out. I paid $10 more per bottle to have it delivered in pretty much the same amount of time. In today’s’ world of clicking and at-your-doorstep delivery waiting a few weeks for a product you love may not be worth it