Refused to change delivery slot. The chair is horribly overpriced and did not cure my back problems, even for such a steep price. I also expected it to give me special powers but it failed in that regard too.

Overall is good

Very good

Average buying experience and updated (and now more limited) return policy is not commensurate with the ‘premium brand’ of Steelcase from yesteryear

It’s wobbly and uncomfortable. Armrests are truly 4D and constantly adjust themselves against your will. I’m not sure if all chairs are like that, or perhaps the fact that it was a three years old and already at least once returned chair made it worse. I returned it shortly after it arrived. One extra star for okay customer support.

My wife has a persistent lower back problem and we have been trying out different chairs which helps to address her discomfort. We finally managed to find a suitable chair and the buying experience was great

Comfortable, comparing to a Aeron Chair from Herman Miller this has been a big upgrade.