I could live in this chair!! Looks great, so comfortable - especially the heating pad helps with my pregnancy lower back pain

Customer service via chat and email was great - I took a long time to decide what chair I wanted and had a million a one questions. Very patient with me. I got a bit confused with how delivery worked, but it was quick and the delivery service was great. Chair was easy to assemble. Chair/brand is one of the more expensive ones on the market, but definitely worth it.

Above and beyond customer service. Really helped us out

Quick delivery! Great quality product

So Comfy! unreal!

I was unsure whether to get a nursing chair or not and decided to go ahead with it when it was on sale. So far this chair has been amazing!! It’s so comfortable and soft, perfect to lay in. I still have a month and a half before I’m due but my husband and I have been using this chair non stop since it’s arrived. Super happy with our decision, we did get the manual chair which can be a bit difficult for me to push back down when I need to get off the chair, but it’s not that big of a deal as I have my husband push the leg rest down whenever I want to sit up or get off the chair. Shipping was super fast, because we live in an apartment we had the chair delivered to my parents house and then moved it ourselves, the chair itself is super easy to move from place to place and isn’t very heavy to carry between 2 people either.

Thanks

The Frankie Electric Recliner itself is lovely, but Il Tutto’s delivery and customer service left me stranded at 38 weeks pregnant. I specifically paid £50 extra for the "Assembled Room of Choice & Packaging Removal" service because the chair weighs a massive 53kg (115lbs) and I physically couldn’t haul it up to my first-floor nursery / didn’t have help available to do it when it arrived. The delivery team abandoned the job, dumping the massive box on my ground floor and leaving, saying it wasn’t their responsibility. When I complained, customer service simply refunded the £50 and patronizingly told me not to worry because the assembly is "very easy" and just "snaps on. " They completely missed the point: I didn't pay the fee because I lacked DIY skills, I paid it for the heavy lifting and trash removal. Refunding the money doesn't magically levitate a 53kg box up a flight of stairs for a heavily pregnant woman. I had to scramble to find last-minute help to do the heavy labor they walked away from. Buy the chair, but absolutely do not rely on their delivery service if you actually need the physical help.

Very comfortable. Using it during 3rd trimster has been a lifesaver

This chair is absolute heaven! No issues with ordering or shipping.

After initially having a disappointing experience with trying to return an incorrect mattress we had ordered, Helen from customer service reached out and offered an alternative solution which I really appreciated. Also loving my Frankie recliner and Lucca cot, beautifully made and extra special.

This chair has become the staple of our nursery. My children love it, and it has quickly become the spot we all gravitate towards for cuddles, settling, reading, feeding and those quiet moments all together. The electric recline is such a fantastic feature that was well worth the money, especially during those long nights with our newborns, and the gliding motion is incredibly soothing when they're unsettled. The fabric is also beautiful and feels really soft and cosy without looking bulky or out of place in the room. With four children, I’ve spent a lot of time in nursery chairs over the years, and this is easily one of the most comfortable we’ve owned. It’s spacious enough to sit comfortably with our babies and still leaves plenty of space for the older two to snuggle in. I can absolutely see us getting years of use out of it as the kids grow. Highly recommended!

Very durable and easy to clean

Very disappointed with our Il tutto customer service experience. We debated for a while whether we would spend the extra money and get an il tutto electric recliner and a cot. We decided to tteat ourselves as wanted our nursery to feel extra special. Unfortunately we realised we had ordered the wrong mattress to go with our luca cot, we didn't realise it when placing the order. We emailed customer service to let them know, they advised that although the order had not been processed and dispatched, they could not adjust it and send the correct mattress. They advised we could return the mattress after we had received it We went ahead and ordered the correct mattress and paid the $20 to have that shipped seperately. Now when trying to return the mattress of incorrrect size, they are trying to charge us $70!!! I am not sure how they can justify that amount, given it cost $20 to ship the new mattress. Very disappointed and honestly wish we had went with another company.

Absolutely love our Il Tutto chair! (I got the Louie) It’s beautiful, incredibly comfortable, and will perfect for those long feeds and cuddles with our little one. The quality is amazing, but what really stood out was their exceptional customer service. The team went above and beyond to help me with an issue, and it made the whole experience even better. Highly recommend Il Tutto for both their products and the care they show their customers!

Terrible when it comes to delivery. Very disappointed

We ordered the Frankie Glider for our nursery. It was delivered and placed in the nursery still in its box, and when we went to unbox and set it up that evening, we discovered that the base was cracked in several places. I emailed the company the very next day with photos, expecting that a brand-new item delivered damaged would simply be replaced. Instead, after more than a week and a half of back and forth regarding their warranty process, I’ve now been told that we need to wait for a replacement part to be sent to a technician, who will then contact us to arrange a time to come and repair the chair. We paid $1,400 for a brand-new chair, not a repaired one. The chair arrived damaged and we haven’t even been able to fully set it up or sit on it yet. I’m extremely disappointed that rather than collecting the damaged item and replacing it with the new, undamaged product we paid for, we are being expected to go through a repair process for an item that was faulty on arrival.

Great product

Ordered a Henry In August after waiting a month for it to be in stock. It said 2-5 days delivery. The date came and went and I was told September restock. The date came and went and I was told October. I reached out to customer service multiple times. One week later I got an email saying November. I cancelled, got a refund and bought a different brand. If you want a chair for next year, this is the one to order.

I had the chair shipped to home, delivery was quick.