Shipping was afoot accommodate my needs. Very appreciative

The burgers and steaks I ordered are great as always, with most of them going in my freezer for use during the summer. I actually ordered 2 different types of burgers in 2 separate orders only a week or so apart - the first order had ones I'd never tried before, and the second order had my all-time favorites which had just become available again. The burgers in the first order are almost as good as the others, and they were packaged in a "2 pack" - 2 burgers each packaged individually, but attached to each other with a perforated line in the plastic so one can easily access a single (or odd number) of burgers. This is how the Tajima burgers in my second order were always packaged before, so I assumed that would continue - very convenient. Unfortunately, my assumption turned out to be FALSE. The 2-packs of Tajima burgers came stacked 2 burgers together with paper in between and are sealed in a single piece of plastic. The ONLY way to defrost and cook these, then, is to defrost 2 burgers EVERY TIME. Well, I live alone and rarely eat more than one burger at a time, and I HATE leftover hamburgers (the quality of any leftover burger is terrible). This simple change in packaging is making me question whether or not I will continue to order ANY burgers from Holy Grail. Unfortunately, the way they say "2 pack" in the item description is the same regardless of which version of a 2 pack they are talking about. At a minimum, Holy Grail needs to be very clear in their product descriptions about how these burgers are packaged - "2 pack" doesn't cut it. Even better, they should just package each patty separately and let the customer decide EXACTLY how many they want to cook at any one time. Well, the damage is done for this summer. Now I'll just wait and see if anyone pays attention to this matter. If not, I won't be a customer much longer in spite of how much I like their products otherwise.

The steaks are very good and arrived when they were supposed to. Only issue was that the box had been opened before it was delivered. (nothing was missing but it was disconcerting to find an opened box on the porch!)

This is at least the fourth time I have ordered from Holy Grail and every order has been great! The packaging keeps everything completely frozen. The burgers and steaks are DELICIOUS! I highly recommend Holy Grail Steak Co.

It took you a loooong time to reorder.

Service and shipping are excellent.

A great shopping experience. Very pleased.

Always 5 star steaks and customer service

Yummy!

Tasted good but very hard to chew

Very good

While the steaks were good i expected them to be better i would be real mad if i paid full price. also the burgers weer NOT labeled so I'm not sure which is which

Easy to order. Great quality. Fantastic responsive service when needed. All good things!

Love Holy Grail and their unmatched selection!

Also tougher than I thought it would be considering it was American Wagyu

BEST MEATS EVER!!

The marbling in the steaks was much less than I was expecting. Therefore not the rich buttery taste I was hoping for.

Excellent Customer service and product

Steaks arrived frozen solid, well packed and was delicious when thawed and cooked. I have ordered from HG on many occasions over the years

Shipping box was high quality. Shipping was prompt.