Received damaged product. I emailed and completed contact form but no response to either.

Terrific product. Basically feasted on it over Thanksgiving.

As a past customer I have never had a problem with communicating with you. Until this past order. For some reason I received no responses to several of my queries. In the past you listed a telephone number for contact in addition to email. I’m not sure what the problem was but hopefully this issue will be rectified in the future. I have not tried the recent steaks yet but I’m hopeful they will be as good as in many past orders.

Terrible. You sent my order late, with the wrong meat, lesser quality but charged me the same! Left messages and emails and you have yet to call or email me back to fix it!

Great

I was really excited to send my aging father some goodies from HGS since they came highly recommended. I placed my order, chose my delivery date, and paid the invoice. No problems at all in the beginning. Then (a week later) and 24 hours prior to my chosen shipping date, I received an email saying they were not able to ship my order the next day and it would go out the following week. Well, so much for the timing of my birthday gift to my dad. The items arrived just fine and are good quality, but a week late with no apology and no compensation offer of any kind. And to add insult to this, they didn't even honor my $25 off coupon that THEY sent me for my first order with them. Very disappointing. I do not recommend this company, nor will I be ordering from them again.

There was not enough dry ice used to pack my burger patties in the middle of August. One pack was slightly spongy. There was no solid ice left in the box. Also, I left this review through your corporate website and never received a reply.

My order went unfulfilled for three weeks. I had a difficult time reaching customer service to ascertain why there was a delay in shipping. Order was shipped when I was out of town, package arrived partially defrosted and steak and burgers weren't even labeled Holy Grail, but from a company called Red Top Farms, Never responded to my emails or phone messages. I don't know how a company can stay in business with a customer service that doesn't respond.

Highest quality there is

Best cut of beef ever!!!!!

Perfect

Arrived later than expected, so I was out of town and the steak sat outside for a week. Failure

Unfortunately, you didn’t fulfill the incomplete order first time around. You sent the remaining order later.

awaesome. will keep ordering

Don’t believe I got what I ordered during bogo Been a top CH supporter for almost 20 years Moving on. No more cam x, no more holy grail, stopped denegoce, and the CH acquirer is a joke. Been good but over the years but this seems like the divorce. Holy Cow!

Ordering on line was easy. On my first attempt I made a mistake and it was very easily resolved with no problem. The communication was quick.

Greetings, I just received my shipment from you of 4 Tajima Wagyu Ribeye steaks, order number 61185. They arrived completely thawed, The external temperatures ranged from 39 to 50 degrees F. The dry ice was completely sublimated. I experienced this same result with my order from Snake River Farms. The thing you both have in common is the use of eco-friendly packaging. Simply put, it doesn't work. All the other online purveyors of steaks that I have tried (I'm doing an evaluation of online steak companies) use styrofoam packaging and have delivered their products in perfect condition with plenty of dry ice to spare. Those companies are; Mr. Steak, Omaha Steaks, Kansas City Steak Co. and Chicago Steak Co. Despite your process of blast freezing the steaks to -30 degrees F, I now have to refreeze the thawed steaks I received using the freezer in my refrigerator. That's probably not the optimum approach and completely negates the care with which you initially prepared the steaks for shipment. I have a suggestion, use styrofoam for shipping and forget the eco-friendly nonsense. Do you really think people who eat steaks give a darn about the methane in cow farts or other virtue signaling actions that fail to do the job such as your shipping method? I look forward to tasting one of your steaks, but I will always wonder if my having to refreeze them diminished the flavor/texture from what could have been. I'm sure you will respond to this in the lawyerly fashion that SRF did, citing your terms and conditions and USDA recommendations. It may satisfy your legal team, but out here in customer land that will be considered a very weak response. The least you could do would be to offer a styrofoam container option if customers wish to bypass writing critical reviews like this one and simply enjoy a good steak. Thank you.

Pretty well. Emails take a bit longer to be responded to. Also, noone ever answered the phone or returned calls.

Received it quickly

Steaks arrived somewhat cold but unfrozen. I was told that was OK. I have spent $ thousands with you but your meat quality has declined and I doubt I will order. more.