I have had no problems with this chair specifically, but Neighbor has been helpful in responding to issues with other items purchased.

The table came immediately after I ordered it, and Allie was very responsive regarding a replacement part.

Great service!

Good response time!

Nicely packaged

Great! Keep doing what your doing, I'm so impressed with the values of this company- sustainability, quality, comfort and integrity!

Easy to make, looks great in our yard, comfortable and durable. We are very happy with our loveseat and chairs so far!

👍

Fast to respond!

Great - captured in other text box.

Great service and although the shipment was delayed, I appreciate the communication and great customer service.

Beautiful, elegant, easy to assemble. I can’t wait to enjoy this for years to come.

Prompt shipping

Easy process to order and they shipped in the exact window they said they would.

I mostly love our new couch! The one issue is that the ties for the pillows immediately ripped off the first day that we tied the pillow down. Still super comfy! But have to adjust the pillows every so often since they don’t always stay put.

I had a very good experience with Neighbor Team. My purchase arrived safely and in a well padded box. The only reason not to give five stars is that my purchase (low teak chair) took longer to arrive than ideal - probably just a sign of the times.

Items arrived in the expected time frame. Loved the simple, but protective, packaging that minimizes waste. Thank you! I have loved my experience with this company and hope you stick around for a long time !

My customer service experience was exceptional. Neighbor exemplifies how customer service should be! Allie always responded less than 24 hours and went above and beyond. Thank you Allie!

We love our 4-piece outdoor sectional in Ashe. It feels sturdy, is comfortable, and looks nice! The only issue was with the shipping -- it ships via FedEx, which is great except the shipping date is just an ETA and can change unexpectedly. We were out of town the weekend ours arrived, which we didn't think would be an issue since the ETA was for the following Tuesday, but we found out Saturday that it was arriving on Sunday..... FedEx just dumped it outside our front door (on an NYC sidewalk), and we had to cut our trip short to get home to rescue it before it was stolen. With a delivery that large and of an item this expensive, a scheduled delivery (like West Elm and other vendors do for large furniture) would be much better. But Customer Service was great every time we contacted them. We also love the custom cover and are so glad we got it, as it fits perfectly and is so easy to get back on.

Product arrived on time and was packed very well with easy to understand instructions.