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Site reviews

How we present the reviews
Anonymous user
Rob M.
5 out of 5 stars

Perfect Choice For The Rugged World Of Baja Mexico!

The kennel by Gunner has been the perfect choice down here. I drove from Wilmington NC to Cabo San Lucas Mexico and used the kennel for my Small Munsterlander the whole way. We were hit with 70+mph winds in West Texas, Snow and Ice at the Grand Canyon, AZ and then the heat of the Baja desert once we crossed the border. The fan system worked great ( with some modification), dogs are required to be in a kennel in a vehicle down here now and having the Gunner kept her safe from accidents and theft. Stealing expensive dogs down here is a reality and the lock is a massive deterrent! I added a red light inside the door for night operations, and a temperature gage to monitor here in the desert. Regret not buying the tie downs and the ortho bed. The roads in Baja Mexico are some of the worst in the Americas and I've had to apologize to the dog after hitting a few major potholes. You can not go wrong with this product. Ive used it in every condition and in some of the roughest the continent has to offer and its quality is unsurpassed in the industry!

JUN 3, 2024
Anonymous user
Brentt H.🇺🇸
5 out of 5 stars

Best Kennel on the Market

Best kennel on the market by far. Whether it’s a trip 6 hours up north to hunt ducks in the Butte Sink or 30 minutes down the road to our local refuge, I know my dog is the safest they can be in their gunner kennel!

MAY 28, 2024
Anonymous user
Rob🇺🇸
1 out of 5 stars

Below par

Great for the first year, trash after two. I haul my dog everyday in my gunner, amazing kennel, but the weather kit could be 10x better. It dry rots in the sun over time and the Velcro straps break deteriorate from the sun. I called customer service and tried to explain the situation and they refused to help me out. It still works, just had to zip tie and duck tape everything. Worth $80 at best. I love gunner and the kennels but this product needs work.

MAY 27, 2024
Anonymous user
Kaitlyn H.🇺🇸
5 out of 5 stars

Amazing!!

We love GUNNER because not only do I feel safe traveling with our dogs in the crates but they are 100% safe the entire time we are traveling and at events/competitions. If you are looking for a sign… DO IT!!

MAY 25, 2024
Anonymous user
Jon🇺🇸
1 out of 5 stars

Not good.

Good product. But horrible customer service they send you coupons to use then have a million and one reasons why you can’t use them.

MAY 23, 2024
Anonymous user
Diane N.🇺🇸
3 out of 5 stars

Cant hardly seevmy dogs nane

Cant hardly see my dogs name on bowl wish that was better for the orice

MAY 15, 2024
Anonymous user
Jean M.🇺🇸
2 out of 5 stars

Less than perfect for my needs

The main problem issue I have with this fan is that it’s LOUD. I mean, really loud. My dogs squeeze over to the opposite idea of their crates if it’s on. My other issue is that, because I have medium crates, this fan is mounted on the side. So it blows above my dog’s body. That may not be a huge issue since it does move air through the crate. But if you have your crates side by side as I do…side mount is less than ideal! I ended up getting 2 Ryobi fans with 2 batteries for far less than I paid for this fan. They’re much easier to use, and the batteries last all day. Gunner crates get an A+ from me. But IMO the fan is hugely overpriced and lacks the flexibility of other options. And the water bowl, while great for keeping its contents where they belong, is super expensive. If there’s ever a sale, I’ll consider getting a second one but not at SRP!

MAY 4, 2024
Anonymous user
Tamara S.🇺🇸
1 out of 5 stars

Bomb proof? I don’t think so!

I am gonna start by saying that I have loved this Kennel for the last 6months. We have I GSD Husky mix who is high anxiety when left alone at home for extended periods of time. I got this kennel because it came with a Lifetime Guarantee and their statement of it being virtually Bombproof. I also have seen online how it survived car accidents. My dog chewed trough the bottom of the door panel within 6months. The edges are sharp and seem soft. When contacting costumer service about it with potential help I was sent a link to their warranty (which apparently seems to cover nothing except manufacturing defects), told that I should file the edges (which will most likely make the situation worse seeing how he now has leverage) and to train my dog (in more professional words but yeah). Let me tell you that I have worked with a trainer and that he came from a trainer. This dog is a rehome and yes he is crate trained. He goes into it no problems and stays there he can even sleep in it no problem. We can leave the house for short periods with no problem. I felt this was very unprofessional on their end and I hate that they advertise these things but then a high anxiety dog gets through it. No I recognize that I should have looked further into the warranty, however with it saying lifetime guarantee it is quite misleading. If you have a dog that is known to escape or a dog with high anxiety please don’t get this kennel! $1000 for 6months is just entirely too much money to spent, and customers service really won’t hell you with it either. And if you do want to get this kennel make sure you read all of the fine print and warranty, because what is shown again quite misleading. Again I realize that my situation is partly my own fault, but I feel like the way this situation was handled was very unprofessional. I have attached pictures and one showing how comfortable he is in his kennel.

APR 29, 2024
Anonymous user
Abbigail🇺🇸
5 out of 5 stars

Best Purchase

I have recently purchased 3 of the Gunner Kennels (2 intermediates and 1 medium) We have a German Shepherd, Belgian Malinois, and a Mini Aussie! I cannot wait to put these kennels to use! Assembly was quick and easy, I also purchased 3 fans to go along with the kennels! We are a military family and move from place to place so having a safe ride for the dogs is very important and gives me a peace of mind while driving! I use to work as a dog trainer for a company and these are the only kennels we used and was waiting for the day I can 3 of my own! It’s definitely an investment, but they will last forever and are amazing quality! Thank you Gunner Kennels for making such an awesome addition to so many pets lives and keeping them safe everyday!

APR 27, 2024
Anonymous user
Sara J.🇺🇸
Verified Buyer
2 out of 5 stars

Crate is great!

My dog loves the crate. I knew it wouldn't fit in my car assembled. So I assembled it inside the car so it was a bit trick to assemble due to super confined spacing on my end but would have been a breeze to assemble at home or in a truck bed. I wish I had NOT given this company my real email address the overwhelming amount of marketing emails I've received from them in the past 2 weeks is ridiculous! I almost wish I hadn't ordered from them. I don't want to block their email incase there is an important safety/recall/something email...but seriously way too much unwanted spam emails from them!

APR 23, 2024
Anonymous user
Kevin A.🇺🇸
Verified Buyer
3 out of 5 stars

Does not cover the door.

Does not cover the door. So you have to buy a $200 door cover that does not work. There are universal kennel covers that are significantly less expensive that do a way better job at keeping my dog dry and warm.

MAR 27, 2024
Anonymous user
Dutch S.🇺🇸
Verified Buyer
2 out of 5 stars

Very good product - disappointing customer service

Hello, the G1 Kennel is a very well thought and durable product. However, my treatment by Gunner as a new customer has been disappointing. This kennel was an investment that is warranted by the safety it provides to my dog. That being said, it was a stretch for my family budget. I did notice that there was a "Refer a Buddy" incentive where a referred NEW customer would receive $50 off a $250+ purchase. Given that I was a new customer that spent a lot of time researching kennels on the market, I had inquired if I could obtain the $50 discount even though I was not referred by anyone and chose GUNNER based on my own research. I was informed by "customer service" that I was outside the parameters of any promotion and that there wasn't anything that they could do to extend a discount like that offered to NEW customers that were REFERRED. Extending some type of discount would have been a small and simple gesture that would have gained a lifetime and loyal customer. A little bit would have went a long way. This is confusing to me. It seems that GUNNER would not only want to incentivize and establish relationships to NEW customers that were referred by existing customers, but also reward and foster relationships with NEW customers (like me) that take the time to do their own research and comparison with other kennel brands on the market. I think these would be the customers likely to be the most loyal to GUNNER in the long run. Such is the case for me: I am very loyal to the companies that I buy from because they make excellent products and, as important, provide excellent customer service and loyalty to their customers. I believe the total package warrants a premium. While I believe the actual GUNNER G1 Kennel is solid, well-designed, and safe, my experience with GUNNER as a new customer has been very disappointing. I understand GUNNER’s position with their promotions and their ability to apply them as they see fit and their choice to not provide me with any discount. ...

MAR 21, 2024
Anonymous user
Thomas🇺🇸
1 out of 5 stars

No replacement outer shell

Great product and easy to clean. Dog chewed a hole in outer shell overnight. Called gunner for a replacement cover and was told they do not offer that and I would have to spend another $130 which I will not be.

MAR 12, 2024
Anonymous user
Austyn M.🇺🇸
Verified Buyer
5 out of 5 stars

Best company, great customer service

Best company, great customer service and awesome products

MAR 4, 2024
Anonymous user
ANGELA B.🇺🇸
Verified Buyer
5 out of 5 stars

Customer service is unmatched. I

Customer service is unmatched. I reached out several times with questions prior to purchase and they were always quick to respond. One time I sent in a question on a weekend and someone reached out first thing Monday to make sure I had been helped and to see if I needed anything additional Kennel arrived undamaged in high quality packaging with all parts included from the bundle.

MAR 4, 2024
Anonymous user
Jennifer B.🇺🇸
Verified Buyer
5 out of 5 stars

The box the kennel arrived

The box the kennel arrived in perfect condition. Shipping was very smooth and the kennel was very easy to put together.

MAR 3, 2024
Anonymous user
Brett D.🇺🇸
Verified Buyer
5 out of 5 stars

Awesome

Awesome

MAR 3, 2024
Anonymous user
Morgan M.🇺🇸
Verified Buyer
5 out of 5 stars

Love being apart of the

Love being apart of the Gunner family now have been wanting a product for awhile any questions I had they were answered. Can’t wait to buy another product.

MAR 2, 2024
Anonymous user
Taylor F.🇺🇸
Verified Buyer
5 out of 5 stars

Shipping was great and Gunner

Shipping was great and Gunner was perfect.

MAR 2, 2024
Anonymous user
Corey G.🇺🇸
Verified Buyer
5 out of 5 stars

Great service and fast delivery

Great service and fast delivery

MAR 1, 2024
12345
cs-gunner.myshopify.com logo

cs-gunner.myshopify.com

animals & pets
4.8
|
14,101
Visit online store
cs-gunner.myshopify.com logo

cs-gunner.myshopify.com

animals & pets
4.8
|
14,101
Visit online store
4.8
4.8 out of 5 stars
Based on 14101 reviews
5
12731
4
732
3
298
Ratings distribution data table
StarsCount
512731
4732
3298
2167
1173
Total14101
2
167
1
173

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