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Site reviews

How we present the reviews
Anonymous user
Chelsey
1 out of 5 stars

Great- if it doesn’t get wet :(

We bought this with our kennel (which we LOVE) but after the first winter the velcro straps started to “weather” and ripped off. After the second winter none of the straps that hold the covering were in working condition. For something called “all weather” that costs $170 (plus tax and shipping- so $200) there is a serious design flaw in the Velcro. We like our pups to stay warm and dry, but this product was super disappointing. It was a lot of money to spend for a product to fail as soon as it gets tested.

DEC 12, 2024
Anonymous user
Lorie G.🇺🇸
Verified Buyer
5 out of 5 stars

The best customer service!!!!!

We have had the best experience with Holloway and the Gunner team. They are quick to reply and are very eager to help/answer questions.

DEC 10, 2024
Anonymous user
Dominic F.
1 out of 5 stars

Gunner Bumper

Usually LOVE Gunner products (we have the kennel and more!) but was very disappointed with this bumper. My GSPs teeth punctuated it within the first 10 minutes of training/ the middle piece has now ripped open, plus, the plug keeps falling out.

DEC 4, 2024
Anonymous user
casey w.
Verified Buyer
2 out of 5 stars

Over priced

This is the fourth one I have purchased for my hound. She just turned seven. She is not a chewer or destructive. We hunt pretty hard. These beds just don't last long enough for what they cost.

DEC 4, 2024
Anonymous user
Josh J.
Verified Buyer
2 out of 5 stars

Not what I expected from

Not what I expected from a high value kennel. Had to assemble it doors even when locked down make noise. Didnt get free straps because you have to add them to the cart. Unable to issue me a credit for the free straps and sent a gift card instead. Just not a great experience for the value.

NOV 18, 2024
Anonymous user
Chris K.🇺🇸
Verified Buyer
1 out of 5 stars

No Quality Control

Received the first kennel and it had a hole in it. Received the second one and was dented and scratched on the inside of it. Customer service tried to charge me to send one back plus the hassle of having to load them both up and take to a FedEx location over 30 minutes away to return a product they sent out. Very disappointed in the quality control and customer service seemed to not care at all. Guess I wasn’t a valued customer that spent over $1000 with them. Business must be too good to care. If I could give zero stars I would and I don’t leave negative reviews ever. Make sure you check their product! Extremely frustrated with their lack of care!

NOV 6, 2024
Anonymous user
Anthony W.🇺🇸
Verified Buyer
1 out of 5 stars

Very Unimpressed.. doesn’t preserve food from elements

Allows moisture into food, insects can crawl through lid as seal is not tight enough. Only buy this if you plan to use the food super fast as it’s not a long term storage solution. Have three of these and all three have same results.

OCT 30, 2024
Anonymous user
David J.🇺🇸
Verified Buyer
3 out of 5 stars

Customer service

Kennel is good but the customer service is not good. The Chat feature is good but you don’t get the right answers (yes it’s a human). I have ordered two kennels and both came with side bolts that were too short. I spent way too much time trying to assemble the first one before finely calling customer service. The response was, “yeah that’s been happening a lot. Seems like we got a bad batch of bolts that are too short.” They sent me new ones but had I needed the kennel that weekend I would have been in trouble. I ordered the second one and same issue. Again, they sent me longer bolts. Why not just fix the known issue. Good kennel but service should be better especially for the cost.

OCT 8, 2024
Anonymous user
Ryan D.🇺🇸
1 out of 5 stars

Warranty is a Joke

I purchased a kennel based on other’s reviews and the warranty. Within a few months of use (in my pantry), I noticed warping on the floor panel that seemed to cause my dog discomfort due to multiple, significant, raised protrusions. I inquired with Gunner about a replacement and was told “Depending on temperatures, the shape of the polymer can change throughout the year as well. During the summer, they may expand, and during the winter, the bottom might all sag a little bit.” The replacement I requested pursuant to the warrant was denied. The representative blew me off. Not worth the tremendous investment in what was touted as “the best” one.

SEP 27, 2024
Anonymous user
dennis f.🇺🇸
Verified Buyer
3 out of 5 stars

Kinda hard to get the

Kinda hard to get the scoop at the right amount. I was used to using a clear measuring cup and I think I will continue to use it.

SEP 23, 2024
Anonymous user
Kyle🇺🇸
5 out of 5 stars

Customer service

Love the Gunner kennel. And I think my blue heeler does as well. I here this past summer(Texas Heat) bought the fan for my Whiskey boy to help with the heat. Received the fan and all was well. Batter started to drain and went to charge it back up and it wasn’t charging. I called and talked to Brian, told him my problem and what was happening and with no questions is sending me a new one since he things it might be a charging port issue. Love that so much with a company that helps out like that. Thank you Brian! Whiskey boy thanks you as well keeping him cool in this Texas weather!

SEP 9, 2024
Anonymous user
Terry L.🇺🇸
Verified Buyer
3 out of 5 stars

The large crate door metal

The large crate door metal frame is smaller than the plastic crate door frame.

SEP 4, 2024
Anonymous user
Jennifer A.🇺🇸
Verified Buyer
2 out of 5 stars

Great Concept but Not Well Executed

The kennel itself is very heavy. Once you add the weight of the pet it’s impossible for one person to manage in and out of the house/vehicle. I ordered the supplemental wheel kit but even with that you have to pick the kennel all the way up on one end and the wheels still don’t really work it more drags it than rolls. Just sent to Lowe’s and bought a moving dolly to transport it on. Will see when I pick her back up at the vet this afternoon if that works any better.

AUG 29, 2024
Anonymous user
True W.🇺🇸
5 out of 5 stars

Blue dogs kennel

We’ve owned a Gunner kennel going on 2 plus years now. It stays in the back of my truck 24/7 in south Mississippi. It has held up to the Extreme heat during the summer months as well as extreme cold temps when we travel north to duck hunt. This product has exceeded my expectations! I definitely recommend to anyone that owns a dog.

AUG 12, 2024
Anonymous user
True W.🇺🇸
5 out of 5 stars

Amazing products

We’ve owned our Gunner kennel going on 2 plus years now and we love it! We got the intermediate and has enough room for my lab to move around and be comfortable but also know he’s safe. We also recently purchased a dog bowl and it’s extremely sturdy like the kennel. Would recommend these products.

AUG 12, 2024
Anonymous user
Mark M.🇺🇸
Verified Buyer
1 out of 5 stars

Toxic Smell

I wanted to like this bumper, the concept is great. However the chemical smell is so bad my Gordon Setter, Huck wont touch it. So my dog is giving it a One Star. I have been letting it sit outside to outgas, and the smell is dissipating, but Huck is pretty particular and his mind is made up. Sorry.

JUL 13, 2024
Anonymous user
Abhishah707
5 out of 5 stars

Exceptional Safety and Outstanding Customer Service - Worth Every Penny!

I bought my Intermediate Kennels early this year for my two Pitbulls, and while the decision was tough due to the price tag, I quickly realized it was worth every cent. The moment I received them, I understood the premium cost – the safety these crates provide for my dogs is truly amazing. Reflecting back, I’d be willing to pay double the price for the peace of mind they offer. Fast forward a few months to summer, and I decided to purchase their Fan Kit 2.0. Unfortunately, someone stole the package from my front door. I contacted Gunner Kennels' customer service, and within 24 hours, they responded and sent out a replacement for the stolen items. Their prompt and supportive response has made me a lifelong supporter of this company. Thank you, Gunner Kennels, for keeping so many dogs safe! An added bonus is that your products are made in the USA. I highly recommend Gunner Kennels to any dog owner who values the safety and well-being of their pets.

JUN 24, 2024
Anonymous user
Joseph M.🇨🇦
Verified Buyer
3 out of 5 stars

They work good but the fit??

Hey I just recently recieved my kennels and the holes on the first one I put together did not line up properly at all and make the kennel not create a perfect line around it. I followed the instructions perfectly and not sure why it didn't work out. I will be contacting customer service to see if I can correct this somehow. The second large went together just fine. Thank you

JUN 12, 2024
Anonymous user
Jenn🇺🇸
5 out of 5 stars

Kennel built to last

The G1 kennel not only is a beauty, it is clear it’s made to last for the life of your dog (and save your best friends life if needed). I really spent a lot of time considering a kennel and when this one arrived I was so happy with my choice! Some things are just worth the investment and this is one of them.

JUN 10, 2024
Anonymous user
Matt R.🇺🇸
Verified Buyer
2 out of 5 stars

Needs improvement!!

The fan is decent for what it is but doesn’t move that much air. The main reason is the size of the motor takes up about 30-40% of the fan area / opening leaving not much room for air flow. With Gunner being a “premium” kennel and the price point for the fan, it needs work.

JUN 5, 2024
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Based on 14101 reviews
5
12731
4
732
3
298
Ratings distribution data table
StarsCount
512731
4732
3298
2167
1173
Total14101
2
167
1
173