Great gifts for a family experiencing breast cancer now, loved them thank you xx

Too late for christmas…. . thé delay were huge but with no sucess you made me miss chritmas

Really pleased with scarf - beautifully made and presented.

The scarf I bought is lovely but is too itchy/scatchy for me to wear. No packing slip to return it and couldn't get the Self Serve Returns to work. I emailed you only to get a reply telling me to use the Self Service returns. I presume you use AI. Not good enough. I will phone on Monday.

The scarf itself is beautiful - soft, warm, beautiful colors and weaving - excellent workmanship. However, the process to get the scarf left much to be desired. When I first ordered the scarf in April, Great Scot projected an August/September delivery. That made sense. I received a couple of emails that really conveyed no useful information. When I wrote in October, the response somewhat insulted my intelligence by insinuating that my expectations were unrealistic and it was incumbent on me to constantly check the website for updates. The attitude I got from your company was that I should feel privileged to buy your product, not that I was a valued customer. All to say - this isn’t really good customer service. Given the prices of your luxury products, you should really be providing luxury customer service. That means realistic dispatch projections and regular informative updates. I absolutely love my scarf, but I’m not certain I will order for your company again because of the service.

Excellent service and quality goods.

Delighted with my tartan poncho. Beautifully made. Thank you also to the customer services' lady who managed my delivery expectations.

This is the second item I have purchased from your establishment. Both are so soft and excellently created. As an American without Scottish or Irish ancestry, I am quite astounded with your gorgeous creations. I will be following your company closely and probably purchasing more.

Love my beautiful poncho and have had loads of compliments Thank you

Love my Ruan. Wish all the freight and customs costs were spelled out or could be prepaid as you get a weird email and don’t know what it’s about. Still waiting on another package to arrive even though it shipped before this one. Otherwise. The products are amazing

I ordered two items from the Pink Ribbon 🎀 range. Both were for gifts and were exquisite. I am only sorry I didn’t order something for me too

I did not receive my scarves. I was not told that the scarves would be shipped with a company that charged $178 for scarves that cost $150

Appalling communication, slow delivery but I will concur that the product was lovely. However the stress involved getting it wasn’t worth it especially as this was for a wedding so lateness and no updates was just not on! That means I wouldn’t order from you again

I was delighted with my purchase which was for a gift. Customer service was fab and the item arrived safely as promised. I would caution you when ordering a “pre-order” item, the information available is somewhat confusing. Always order earlier than you think you need to.

je suis très contente merci

Do Not Use This Company. After waiting over a month for an order that was in stock, I received a damaged poncho. Upon contacting Great Scot for a return I was told I could return at my own cost and subject to a £20 restocking fee, for a product that they shipped to me damaged! I've just received my return back, apparently despite having my return approved by Great Scot they then declined it at their premises meaning I now also down £7. 50 it cost me to post to them. Now over £100 down and with a poncho that's fit for the bin I've had enough and will be using Chargeback to claim some money back from this sham of a company.

Dear Great Scot, I first bought one poncho, and when I saw how perfect it is in our Danish climate, I also bought one for my grandchildren. We just love them. Here I Denmark is windy and the warm wool is wonderful and the tartan designs are just beautiful.

Never received package.

I never received the item ordered in June. There were plenty of marketing emails but hardly any communication on order status. I was looking forward to receiving the Ukraine tartan, so it’s a real disappointment.

Ordered the pink breast cancer scarf 10 November. 2025, still not recieved said order. I have tried to contact you several times through the shop app. Can you please let me know why after taking my money you have not completed my order