Contacted customer service a few days ago to inquire about a replacement part. So far, I’ve received an automated response, this survey, and a sales email. But no answer to my question.

Answers were quick

Quick response

Yes, thank you very much for the timely reply.

The pouch attaches to the sling perfectly. The only thing I’d wished I had done is get the large pouch vs the medium one. More protein bars and snacks would fit in there along with my phone and even a small 1st aid kit. Really great product!!! Highly recommend.

Good quality product. I’ll put it through the test in spring

Quick response and quick shipping.

No problems so far

6 Stars!! Best company we ever dealt with and will only buy there products!

Excellent product and a company that cares about quality and constantly improving.

Travis answered my questions. Ready for hikes!

Fast and professional help with old product.

My only small discontentment was, I have asked a few questions to customer service and have received very brief “standard” responses that were far from a personalized response to personalized (non-standard) requests. Even if the answers are standard, a little time and customer service goes a long way to relationship with the brand. That being said I love the products and understood the responses. They just could have been delivered better

YOU FOLKS ARE ALWAYS FRIENDLY, HELPFUL AND CONSIDERATE. YOUR PRODUCTS, WARRANTIES AND SERVICE ARE FIRST RATE.

I asked a serious question about $200+ purchase and received a flippant, partial response.

Travis B. is the person that I communicated with and he provided FAST information whenever I asked a question. The website was informative for the technology in the device. I just have to see if the product lives up to all that it says it does.

Easy answer. Quick reply.

Arrived early and was packaged nicely

I love the Grayl company, very innovative and high quality.

Very quick to respond and to assist! thanks!