Product never arrived…ordered three weeks before my trip and customer service just kept saying it would arrive in time and did nothing to get things expedited. Will be returning if it ever comes

Ordering from the Grayl site is super easy, simple, and always a smooth ride for me.

This GeoPress was shipped and delivered in a timely manner. The packing was well done and there was no problem upon receiving. I am highly pleased with the product.

Great service, very quick

The shipping was fast , and packaging was top notch

Grayl is g2g

Fast easy shipping

This is a safety product for an an emergency, With the climate change, nothing is secure enough, regarding drinking water, not to have a backup for safe water.

I sent an enquiry and was referred to the UK customer service. Sent my enquiry to them and have had no response. I offered 15% off if I left a review - one of many emails I receive from you. I left a review and wanted to know how to claim the discount.

I tried my bottle just at home to make sure I knew what I was doing with it before traveling to the Galapagos Islands, a trip for which it was recommended we have a water filtering bottle. But shortly before the start date of the trip, we were advised that we didn't actually need one, and I had no other need for it. I was pleased to learn about Grayl's generous return policy as I had no time to get to our local post office during its extremely limited hours while preparing for this trip. I came to the Grayl website to double check on what I needed to do to facilitate my return, after having gotten home 3 days later than anticipated due to to ice storms affecting the Atlanta airport, and I'm looking for my order number so I can get the bottle back in the mail this afternoon. I especially appreciate the fact that my use of the bottle exactly once to make sure I knew how to use it did not affect my ability to return the bottle. That's great customer service!

Great product. . . small difficulty reaching customer support.

Works great, easy to use, just keep it clean.

10/10 every time

great products overall.

Never answered my question

I asked a simple question, got the helpful answer I needed. Much appreciated.

I don’t like buying stuff of facebook cuz it takes weeks to get stuff. I got my bottle in good time. Based on the access to information for this product, I feel confident that Grayl will solve any issues I may have.

The bottle was delivered promptly and comes with clear instructions. It has alleviated my concerns about access to safe drinking water in India.

Quick shipping and timely response to a question

Travis answered my question in under an hour. Thank you!