No problems so far

6 Stars!! Best company we ever dealt with and will only buy there products!

Excellent product and a company that cares about quality and constantly improving.

Travis answered my questions. Ready for hikes!

Fast and professional help with old product.

My only small discontentment was, I have asked a few questions to customer service and have received very brief “standard” responses that were far from a personalized response to personalized (non-standard) requests. Even if the answers are standard, a little time and customer service goes a long way to relationship with the brand. That being said I love the products and understood the responses. They just could have been delivered better

YOU FOLKS ARE ALWAYS FRIENDLY, HELPFUL AND CONSIDERATE. YOUR PRODUCTS, WARRANTIES AND SERVICE ARE FIRST RATE.

I asked a serious question about $200+ purchase and received a flippant, partial response.

Travis B. is the person that I communicated with and he provided FAST information whenever I asked a question. The website was informative for the technology in the device. I just have to see if the product lives up to all that it says it does.

Easy answer. Quick reply.

Arrived early and was packaged nicely

I love the Grayl company, very innovative and high quality.

Very quick to respond and to assist! thanks!

Great size. Excellent quality. Perfect for hikes and backpacking. Thank you!

Shipping and packaging and instructions for use were very well done. I love this product!

Great!!!

I purchased a Grayl for travel. It is excellent and I have peace of mind knowibg that wherever I go I have access to clean high quality drinking water.

Shipping great. Still trying the cup out.

Can’t tell you guys how pleased I was with service on this. My ultrapress came with no one way check valve and rep had two shipped out the very next day with tracking info and everything. Thank you guys for being on the ball with this. Love the product as well, 3rd grayl product and use all of them almost everyday

Customer service is amazing. Order can faster than expected.