Boots boots boots boots boots boots boots

Great boots great customer service.

After dealing with Grant Stone, it’s pretty clear why they have the reputation they do. Yes, the boots are excellent — solid build, great materials, and finishing that makes you stop and stare for a second — but what really sets them apart is how they treat customers. Customer service is genuinely top notch. You reach out, and they respond almost immediately, like they were already waiting for your email. Not a template, not a copy-paste apology, but a real, helpful answer from someone who clearly knows the product and actually wants to help. It’s refreshing in a world where most brands treat support like a hostage negotiation. Exchanges are easy, flexible, and completely painless. Wrong size? No problem. Second guessing your life choices at midnight? Still no problem. They handle it so smoothly and professionally that you almost feel bad for doubting them in the first place. Almost. The whole experience feels calm, confident, and human. No pressure, no attitude, no weird policies buried in fine print. Just clear communication and a sense that they stand behind what they make. In short, Grant Stone delivers on both fronts: excellent boots and customer service that matches the quality of the product. The kind of brand that quietly earns loyalty — and then watches you come back for another pair while pretending you didn’t already plan to.

Fast and easy product fulfillment! Love the packaging too.

Great experience every time with Grant Stone. No issues after 4 orders and the boots are brilliant every time.

Great boots, have been wearing them almost every day since they arrived. Incredibly versatile, I've been wearing them to work almost every day and semi-formal events. Bit of a break in period, but they fit like a glove quickly enough.

As usual you have provided great customer service and a high quality product. Thanks for living by such high standards.

Good service. Right on schedule

Excellent as always. I already know the boot I’m gonna get next.

Grant stone cxl boots were top quality. They sure do there quality checks before shipping out. Everything I ordered came delivered quick.

Excelent Customer service

Good shipping speed. Returned without hassle via FedEx.

Soft durable leather, great buckle. Simple, versatile, durable.

The delivery was great, communication with support was great, the shoe itself was great. The only disappointment was the hidden fees I was hit with by FedEx. But I don't reckon it has to do with Grant Stone shoes so I wont dock a star. . . I definitely see myself shopping with them again, sooner rather later.

Great experience and good prices for the quality.

Package arrived as stated

Has been an over great experience!

Boots came quick. You can always tell how a product is by it's packaging and these are high class!

I bought a pair of these for my wife for Christmas. GS was sold out in her size, but we placed the order anyway, and the boots nevertheless arrived a week before Christmas. Perfect surprise for her. The fit was spot on out of the gate, and apart from some initial rubbing at her ankle near the mouth of the boot after wearing it for a whole day, they were comfortable from the start. Really great if you want to involve your spouse a bit in your hobby.

Once again, great customer service, nothing to complain there.