Recived my panel and it was not broke.

Sarah went out of her way to help getting the missing parts to our order replaced.

Cole was great helping me get the correct product. I will recommend GenStone.

You’re perfect, meeting with my contractor today. This will part of our upgrading project for sure!

Had a missing Corner Ledger with my initial order rec'd. They were FAST to get the new piece shipped out and rec'd it within just a few days. Appreciate it! A quick pic of my partial project, so far / so good. .

I recently completed a project using GenStone products, and I couldn’t be more thrilled with the results. From start to finish, the experience was seamless, and the quality of the materials exceeded my expectations. A huge part of the success of this project was thanks to my project coordinator, Joseph Hajek. Joseph was incredibly knowledgeable, responsive, and genuinely invested in helping me bring my vision to life. He guided me through every step of the process with professionalism and care, offering expert advice and timely support whenever I needed it. His attention to detail and commitment to customer satisfaction made all the difference. Best, Joe

I’ve never experienced customer service as exceptional as what I received from GenStone. They went above and beyond—making a product exchange after an entire year! When I first called, I honestly expected a polite “sorry, there’s nothing we can do,” but I was completely blown away by how responsive and helpful the team was. Kevin and his team did everything in their power to make it right, and I couldn’t be more grateful. Outstanding service and a truly customer-first attitude. Great job, GenStone!

Had a great experience with this product. And a great salesman & the return department. Sara & Evan were amazing people to work with

Customer service was great. They sat and listened to our problem and the reason why we wanted to try GenStone. Our problem ended up being more than a sound barrier. The samples arrived quickly and when we sent them back due to not being able to use them, the refund was quick and easy

Great, product on time, no pieces missing.

I have a delivery date. Very excited to get started. Thank you

Amazing

Easy to use product. Watch all their “how to videos” and other videos on YouTube before starting my project. I really like the way the project looks.

need d to return some unused items after finishing my project. Contacted customer service and they sent me outthe shipping labels I needed right away no delays. Well done

Sarah did a great job of making my experience wonderful! She went up and beyond to help me with my returns!

Staff was very helpful with my project, saved me some money great company will definitely use them for future projects

I had a chimmney surround done in GenStone and it looks great. I had one panel left over from the project and I returned it to GenStone for credit. I would highly recommend using them.

Everything went as planned and promised thank you

Great product! Easy to install and good quality.

All went well