Ryan did a great job in explaining, providing videos, and pictures for my job at my house.

We love the look and ease of Genstone products. We had three boxes of "stone" left over from our job. Genstone made it easy to return these. They are very easy to communicate with and eager to help. Thanks Genstone!

Great customer service! Very easy to return samples Great job!

Fantastic and easy to install product Over the top service Priced right What more could you ask for

Love the product was really easy to work with and ROB. was amazing and answered all my questions . Thanks everyone at Genstone

Ryan was great to work with and answered my questions. My only suggestion is with new customers or new orders, you might ask them if they want a ledger because I thought that was part of the original order and not extra. And also, I didn’t realize I needed to order the tinted caulking separately. I also thought that came with the Order itself. Otherwise, I appreciated all the customer support and the product looks great.

They responded quickly to my email, let me know what information they needed, and immediately sent out the replacement.

Courtney was my project manager and she was great. If I had questions she returned my calls promptly Product arrived within a few days of order and it was well packaged no damage. Installation went well. I made a point to watch the video a few times. Cutting filler pieces wasn’t much fun not hard just time consuming. We’re very pleased with outcome. Several neighbors have commented on how wonderful it looked. It really made our “curb appeal “ pop.

You guys were great. Great company. Thank you for your help!

Excellent customer service.

Quick friendly service. Great looking product.

I was working with forrest and another guy Kevin who stated he was a member of management. I told forrest a dozen times how much product I am needing for my post 14 inch by 42 inches. Forester and Kevin said I have enough product. All in all they only purchased enough for one post. I had to. send all my product back. Warning don't work with forrest or keven manager he doesn't know what he is doing. Product was cheap looking. I asked for the product for my other post, forrest said there not into giving product away even if it was there error

For the money the product should have fit better

Great help with prompt and clear communications Very helpful

The staff I dealt with directly were very professional. Shipping was not. Wrong order and damaged product was disappointing.

Great customer service! It is easy to return the items if needed. It seems to be a good product.

You sent the wrong sample. I asked for desert sunrise in this is what arrived. And the color of the panels are much darker than what is shown online across the board.

Best customer service I have ever experienced!

Excellent friendly service

Excelent service and definitely worth your time.