Excellent

Experiences with Ecco usually great. However there was a glitch in their tracking info. Looked as though the package was not moving (didn't get in touch with Ecco as realised that Black Friday and pre-Christmas packages can take extra time to progress and couriers sometimes have tracking issues). I received an email from Ecco Customer Services to apologise for the delay, they advised that there was a tracking issue with my package but they were following this up and would email me once the matter was resolved. Within a matter of hours, I received an email informing me that the package was at my selected Ecco shop for uplift. Able to uplift it the same day. Excellent customer services!

Everything was A-OK. You reintroduced the model I thought was being discontinued, delivered it fast and safely and left the parcel where I wanted it to be left. A perfect purchase.

Excellent. Great shoes, like all Ecco’s.

Not Good - Very disappointed- Can I send them back?

This is my opinion.

Very good service

Seamless experience in purchase of a great product.

No bother with placing the order but the carrier was a bit of bother. . . . !

Shipping was good.

only blighted by long delivery time

Shoes took a while to come. I had to return them as they were very narrow. It took a long time for ECCO to say that they had them, but they then refunded me pretty quickly

I've been buying eccos for 22 years. I've found the sizes consistent and the shoes have been durable and most importantly, comfortable. I mainly buy joggers or casuals with one formal pair but I'm up to my 10th pair of eccos and have thrown 2 pairs away after years of use and keeping them longer than one should.

Prompt and efficient service. Excellent product. Arrived on time and in good condition.

Good

Efficient service

Good quality, arrived quickly.

Disappointing for the price, and quality and materials used have definitely deteriorated.

As usual, speedy delivery, well packaged and exactly as ordered.

Shipping was delayed in a Evri courier depot after reaching the UK. I googled for an EVRI telephone number which cost £6. 36 rather than BT free call. It told me another number to ring for message = FOC. Evri delivered next day. Not happy with telephone charge from my pension!