Shipped within time slot … overall really pleased

Great service from Ecco. Good communication, prompt delivery and a lovely pair of shoes. Great quality.

Wrong boot shipped originally and dropped into store to have them changed. This design is too tight for the same size.

Efficient and very straightforward. Ecco's sizing is consistent soI'm happy to purchase online.

Shipping has improved greatly recently (early 2026) with on-time deelivry and frequent updates by email, and a good web site.

Delivered as expected and product was better than anticipated

Bit slow on delivery but other than that very goid

Disappointingly narrow and not the standard I have been used to. Returned.

Great product

Delivery rather slow but worth the wait.

Service is excellent, have returned shoes in the past which were quickly replaced. Turnaround from online order to delivery is very fast. Quality & look of shoes ——have sneakers, shoes & sandals & am very happy with all aspects of them. So pleased I began buying ECCO five years ago.

Despite sizing these shoes exactly as I have at present they didn’t fit and I’ve had to return them. I await the Credit!

These boots were purchased partly with a voucher from Ecco in respect of an earlier purchase. Ecco's response in respect of my issue was excellent, and on the basis of this as well as their quality products, I'd thoroughly recommend them.

Sadly I won’t be purchasing from ECCO online again due to the length of time it takes to receive refunds. I returned my order at the same time as another order from a similar online retailer. My other order was processed and refunded within 8 days despite the Christmas holidays, yet I am still waiting for a refund from ECCO.

Super

Extremely disappointed in the delivery time and in the store experience. The assistant was most unhelpful and I felt as if I was a nuisance. She was abrupt and once she had put the transaction through the till, she handed me the bag with my boots and left me to try the boots on myself. I just took them although my bunion is poking through the leather in the left boot. I will not order online from Ecco again or return to the Buchanan Galleries store. Very dissatisfied customer.

Sizes are consistent which gives confidence online. Quick processing & delivery.

All very efficient. Arrived quickly.

Experiences with Ecco usually great. However there was a glitch in their tracking info. Looked as though the package was not moving (didn't get in touch with Ecco as realised that Black Friday and pre-Christmas packages can take extra time to progress and couriers sometimes have tracking issues). I received an email from Ecco Customer Services to apologise for the delay, they advised that there was a tracking issue with my package but they were following this up and would email me once the matter was resolved. Within a matter of hours, I received an email informing me that the package was at my selected Ecco shop for uplift. Able to uplift it the same day. Excellent customer services!

Everything was A-OK. You reintroduced the model I thought was being discontinued, delivered it fast and safely and left the parcel where I wanted it to be left. A perfect purchase.