All smooth. Will do t again.

Efficient and very straightforward. Ecco's sizing is consistent soI'm happy to purchase online.

Shipping has improved greatly recently (early 2026) with on-time deelivry and frequent updates by email, and a good web site.

Delivered as expected and product was better than anticipated

Bit slow on delivery but other than that very goid

Disappointingly narrow and not the standard I have been used to. Returned.

Intuitive website. Prompt delivery.

Great product

Took a little while to arrive but the item was well packed and safely delivered

Delivery rather slow but worth the wait.

Generally good, but very badly let down by Evri who left the parcel on somebody else's doorstep without even attempting to deliver to us

Service is excellent, have returned shoes in the past which were quickly replaced. Turnaround from online order to delivery is very fast. Quality & look of shoes ——have sneakers, shoes & sandals & am very happy with all aspects of them. So pleased I began buying ECCO five years ago.

Despite sizing these shoes exactly as I have at present they didn’t fit and I’ve had to return them. I await the Credit!

The trainers took 2 weeks to arrive, the tracking was not reliable.

Back to the trax next time

These boots were purchased partly with a voucher from Ecco in respect of an earlier purchase. Ecco's response in respect of my issue was excellent, and on the basis of this as well as their quality products, I'd thoroughly recommend them.

Sadly I won’t be purchasing from ECCO online again due to the length of time it takes to receive refunds. I returned my order at the same time as another order from a similar online retailer. My other order was processed and refunded within 8 days despite the Christmas holidays, yet I am still waiting for a refund from ECCO.

Super

I do not have a local shop so I am dependent upon on-line sales. Size does seem to vary with styles. Good delivery experience. My refund seemed to take longer than other retailers.

Extremely disappointed in the delivery time and in the store experience. The assistant was most unhelpful and I felt as if I was a nuisance. She was abrupt and once she had put the transaction through the till, she handed me the bag with my boots and left me to try the boots on myself. I just took them although my bunion is poking through the leather in the left boot. I will not order online from Ecco again or return to the Buchanan Galleries store. Very dissatisfied customer.