You were wonderful.

The instore customer service was wonderful, the lady spoke with my daughter as though she was her most special customer ❤️

I have made many purchases over the years and customer service has always been great, shipping speedy and the quality amazing.

My charms arrived within two days 😔 f my ordering them. The online shopping was a breeze and I am so happy with my purchase.

I recently was given a beautiful amethyst bracelet for my 60th birthday. I love it. Recently i broke it doing something that does not require wearing jewellery. I was so upset as it was given to me by my best friend. So instead of telling her i set out to replace it. I wrote to the company and they were so kind and thoughtful with my dilemma. They promptly responded to my letter and without hesitation they said they would replace for free. I was gobsmacked. So after a few photos and descriptions they have organised to send my bracelet at no cost. I was only too happy to pay for my silliness but they said we are happy to replace. I cannot believe in this day and age that this company FRANCESCA could be so understanding. From now on this is my go to site for all my gifts of jewellery. Thank you Liz and the team for everything. Jill xxx

Francesca is THE best company to buy from. The customer service is wonderful. 💗💗💗💗💗

My Ombre Larimar Bracelet, which I had ordered last year in May, is broken now, and I have to order another one. Hope this looks fresh and new. not like the old one, which looked used.

This is beautifully designed. The Rose quartz is soft in colour and goes nicely with my other Francessca bracelets.

Gorgeous bracelet.

Very easy to use online site, very quick postage time.

I purchased multiple pieces from Francesca Jewellery over an 12 month period and unfortunately every single item has failed in some way. I’ve had earring latches snap off, a stretch bracelet break with beads going everywhere, and both my ETCH necklace and bracelet deteriorate far too quickly. The pendant detached from the necklace, the surface scratched excessively despite normal wear, and the bracelet went from a shiny gold finish to dull and discoloured — to the point I felt embarrassed wearing it. For a brand that presents itself as premium, the quality is extremely disappointing and doesn’t match the price point at all. It feels like you’re paying for branding and packaging rather than durability or craftsmanship. What was most frustrating was being asked to pay $36 + postage just to replace a faulty link — after the product had already failed. Overall, a really disappointing experience. Beautiful packaging, but the jewellery itself does not last.

Experienced really great service in store, super lovely, friendly, and helpful!

After receiving my beautiful order, I noticed an item missing. I followed up with an email. I received a prompt reply from Liz. Nothing was too hard or too big. She was able to accomodate my needs. Amazing Liz, an asset to your company. Professional and efficient.

Lovely people who work in your Armadale store in Melbourne. Providing great friendly service

Great quality

Amazing as always ❤️

If I could give Francesca a hundred stars I would. The best customer service ever

Love the earrings. Just right size.

Excellent service and delivery

Always a great experience with Francesca - from purchase to delivery Thankyou