Fast shipping, great communication

Package arrived before notice telling me it was coming. Accurate info would have been helpful.

I can’t recall how I found this vendor, but so glad we did. The team helped us replace a large, nonstandard sized tile shower in our primary suite and it went so well that we will never do a tile shower again. We were able to see Best Bath samples of the materials and felt very comfortable installing ourselves with the videos available. It took some time to install since it was our first time, but by the next day we were able to use it. Luke was good to work with. Our only issue was with shipping- the shower pan was broken and a new one was sent out pretty quickly. If you are a DIYer, be sure to order a lift gate for delivery. Can’t wait to redo our other showers and have them look this great!

Great customer service!! They even called me to verify that I was ordering the correct curtain for my size shower and needs.

Great customer service and product - would recommend

Amazing customer service very flexible product. There should be more information about how additional sloping is needed since the pre sloped shower pan kit does not fully drain.

Great customer service

Great product 72x48 shower base quality for sure

Item was shipped quickly! Rec’d in two days!

Jody Fisk was amazing at helping me get what I needed for my project. There was a time issue in getting product from Italy and while she was away from the office, she helped me figure out a solution and made sure my order was delivered on time. This level of customer service is rare now and days and Jody went above and beyond. I am so grateful for her help.

Great experience. Fast shipping and the products are excellent.

responded quickly to tracking

Excellent product thank you

Excellent products and highly competitive pricing compared to other vendors. Service is second to none extremely prompt courteous and knowledgable staff communication is concise and timely. Highly recommend for all aspects and superb product selection shipping is always expeditious

EZ able was very friendly and helpful. I needed to change shipping speed and the service agent was very knowledgeable and helpful to help me do this.

Prompt, just as promised

Don’t really know if this is an installer communication or company issue. I was told I would get a walk in shower. So I was under the impression that the shower was going to have a small step in area. The shower I received is a roll- in shower which basically has an almost flat floor that is level with you existing bathroom floor. It only uses a vinyl foam rubber water damn. It is approx only 1 inch high. I also only got a weighted vinyl shower curtain no doors on this almost 4,000 dollar shower ! So, you are handicapped and have to deal with a shower curtain that is easily pushed out over a 1 inch water damn. I could show you some pictures of big water puddles outside the 1 inch damn because the shower curtain is very easily bumped and then water gets all over your bathroom floor. This also doesn’t help if your toilet is approx 12 inches away from the 1 inch shower damn. I know this is more so the installer’s fault but this company needs to be aware what some installers are doing to get by on a cheaper install quote to get a job. You are not going to notice this issue until the installers are long gone. When they demo the shower for you they just turn the shower on with the water pointed toward the side wall so the water drainage seems to be fine. Well, I am here to tell you that it is not okay after you try to take your first shower and find out how easy the shower curtain even though weighted moves or blows over the one inch water damn. That is all you have to keep all the spraying water that is now directed different angles off of your body on the shower curtain that is very easily bumped over the 1 inch damn. So handicapped people now you need to take extra caution when you exit your shower on possibly a wet slippery bathroom floor. I put this problem mostly on the installers but if this company didn’t offer the weighted shower curtain on the roll in showers with only a 1 inch water damn this problem would not so easily exist. Please other customers be aware of...

We have not used it yet.

Bad customer service

Easy and reliable. Access for all!