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Easy to deal with.

My partner and I had a seamless experience with Eugene, from comprehensive information on the website to make the right choice of product to getting the sample kit and sending it back, to getting our results with Annabelle, who was a complete professional. She was kind, patient, and answered all our questions without judgment or rushing us off the call. Would absolutely recommend Eugene to anyone else looking for this type of testing.

I had issues registering my husbands saliva test as it keps saying that his email was not registered even though I absolutely knew that it was.

Very prompt, efficient and pleasant journey with Eugene. Thank you.

Very quick service and delighted to have such quick feedback with our consultant

the results were well laid out with easy to understand info sheets, backed by a meeting to mitigate our concerns

Easy process, simple discussion with the counselor for the results. I’d recommend them to a friend

Good experience using Eugene for our carrier screening. Easy to use, simple instructions, delivery quick. Seemed like a significant cost for only testing an individual, so tested for both of us for only a small amount more.

Process was very efficient and easy. Ellie, our genetic counsellor was great. Would recommend.

Shipping was quick. Service amazing. Easy process from start to finish

Great work. Well-tailored for my family history of health issues. Thanks for the assistance with up-to-date genetic technology and 12 months further notification as the genetic science state-of-knowledge advances.

Very easy to use. Instructions for saliva collection were clear. Prompt results with an absolutely lovely consultant.

Excellent service

Very convenient to test at home and receive results before trying to conceive. Our specialist was very kind and explained everything to us really well.

Easy shipping, easy to access results, helpful team. Thank you!

Eugene labs were so professional. When it became apparent that I needed a more specific, detailed type of genetic testing rather than what I had purchased from Eugene, their counsellor Erin sought advice and confirmed how I should go about seeking the information with another provider. My fee was refunded promptly by Gabriela. Both women were honest, professional and friendly.

Received the test quick but haven’t received any results

Great

A genuinely lovely team of people, shipping was fast and while I was a bit impatient waiting for results, it was within the 3-6 week timeframe that is outlined on the FAQs