He pedido una Gesture el 17 de octubre de 2025 y, a día de hoy, 25 de diciembre de 2025, aún no la he recibido. Me he puesto en contacto con el servicio de atención al cliente de Steelcase varias veces y nunca he recibido una respuesta válida. Estoy muy decepcionado con el proceso de posventa. Incluso he propuesto acudir en persona a las instalaciones para recoger la silla yo mismo, pero nunca he recibido respuesta. La última actualización del seguimiento del envío indica que se entregará el 17 de noviembre (imagino que de 2026). En mi experiencia, esta es una de las peores compras que he hecho, y estamos hablando de un producto de alta gama con un precio elevado.

Penoso servicio. Largo tiempo de espera y la silla es malísima, muy incomoda hasta el punto que tanto mi mujer como yo tuvimos que ir al fisio.

Todo bien

Excelente experiencia de compra, se tardó un par de semanas en llegar, pero valió la pena.

Chair is ok but casters do not roll correctly. Terrible customer service in Spain has not been able to solve the issue over one month later.

no le doy la 5, pq el envio costo llegar mas de una semana

Igual es porque mido 190cm y es un poco baja, pero cuando compré la silla no decían nada.

Siendo completamente honestos, compramos esta silla porque, en el trabajo, llevo años usando una de sus sillas con total satisfacción, y confiaba en que sería la solución perfecta para las largas horas de estudio de mi hijo, pero desafortunadamente este modelo no nos acaba de convencer. El asiento es un poco duro y tras varias horas puede llegar a ser incomodo, y el respaldo, al no poder ajustarse a una posición fija, esto entiendo que fue un error nuestro al leer las especificaciones, acaba cansando la espalda para intentar mantener la posición. En conclusión, no cabe duda que son una marca excelente, pero en este caso no atinamos con el producto.

Considering the product itself, I will give it an overall 4. 5 rating: - Solid 5 for quality and build. I can really feel that it was made to last for a long time. - 4. 5 for comfort. I can work in this chair for 8 hours without problem. The cushion could be better but I'm not sure if that would improve if I bought the more expensive models. At the end of the day, I'm using it as an office chair, so I think it's comfortable enough for the purpose that I am using it. - 4. 5 for value for money. As I've mentioned, since the quality and build is really sturdy, you will probably be using this chair for a long time. So the hefty price tag upfront may be worth it (including the warranty it comes with) My only complaint is the delivery as I've had rescheduling without advise (would have been a headache if I were not working from home). This may be outside of Steelcase's control but I think Steelcase should wisely choose their logistic partner as the delivery of their product is part of the "experience".

Pseimo servicio post venta, el envio se retraso mas de 2 meses (sobre una silla predeterminada, sin ningún tipo de personalización)

Estoy impresionada con Steelcase. La calidad y comodidad son excepcionales, y sus productos están diseñados con mucho cuidado. Perfecto para quienes buscan muebles duraderos, elegantes y ergonómicos. Muy recomendable! :)

Envío perfecto.

una maravilla

No estoy contento porque al no poder ajustar la altura del respaldo, me queda la curvatura del mismo presionándome la espalda de forma que es muy incómodo. En la please II esta parte era mucho más flexible. Así que en esencia no puedo usar la silla.

Genial

One crucual piece of an order was missing which resulted in overall waiting time of 2 months before I will get to use my chair. I would’ve given 1 start, but bumping it to 3 because I got a partial refund

Great product, communication not so much. I am really happy with the chair I bought at steelcase. The customer experience from ordering till arrival, however, was not great. I fully expected that the delivery of my order would take a while, that was clear from the moment i ordered on the site. The communication about the different steps in the production and logistics process was completely insufficient. I received a message saying my order was shipped a day after ordering, which could not be the case since the product would be "custom made for me". After that, complete silence untill a couple of weeks after that. that message only contained a title saying i should be a littel more patient. 2 weeks later i contacted steelcase myself, not knowing the current status, and a day after that i got contacted by the delivery company. This is something that i think can be and should be improved.

I placed an order on October 23rd, the estimated delivery date was indicated to be “as stated in the website”, which was up to 3 weeks. A month has passed, I had to contact myself support to ask when my order would be delivered. They indicate me between 18-19 November. It was not delivered and I received no contact from them or the courier. It is astounding a premium product has this support. After reading here other experiences I am considering cancelling my order, this is not going to end well. Update: the order was further delayed, however it was finally delivered. The product itself is very good, but I can't give 5 starts when the delivery has no tracking, takes a month and a half, there are no clear deadlines when ordering, and once they give you a date it is not respected. Furthermore, it doesn't say it anywhere but without lift they won't deliver the product to your door.

I’ve been waiting for my Steelcase Gesture chair since September 18th. The delivery experience has been incredibly frustrating, primarily due to the delivery company, VIR by JP, which has been unprofessional and unreliable. When they first attempted delivery on October 9th, they refused to bring the chair up to my apartment, expecting me to retrieve it directly from the truck on the street, which I declined. Since then, I’ve been in touch with Steelcase, and while they have tried to help, the issue remains unresolved. After a month of back-and-forth, I finally agreed to pick up the chair from the truck, and we scheduled delivery for October 28th. I even took a day off work to be available. However, on that day, the delivery company called, asking me to prepare my chair for pickup, mistakenly thinking I was returning it instead of waiting for its initial delivery. Frustrated, I contacted Steelcase again, and we rescheduled for November 5th. Today, November 4th, I was informed that the delivery had been postponed once more to November 8th. I genuinely appreciate Steelcase's products, but until they address these issues with their delivery partner, I will not consider future purchases. Their support team has tried to assist, but communication has been slow, and ultimately, they’ve been unable to effectively manage this delivery company. If you want to avoid waiting months for a product, I would strongly advise reconsidering any purchase from Steelcase.

They chose to partner with the worst courrier I have ever encountered. They send you an SMS that your delivery can be planned with a link that doesn’t work. Then you have to call them by yourselves and the answer you get is “yeahh maybe we can deliver next week, but probably not”. I then asked Steelcase to cancel and refund my order, which they did very quickly. Unfortunately, the delivery company never seemed to understand the cancellation because they came to my doorstep 3 times and sent me an SMS every day to “pick up my return”. I have nothing to pick up because it was never delivered in the first place. I understand that this is not Steelcase’s doing, but they are the ones that chose to partner with this delivery company so they are in my opinion still responsible for it.