Online experience was incredibly simple and we ordered with ease. Delivery was exceptional. We love the rug

Shipping, communication was excellent. Product needs some work. . . but the company has been great.

Loved ability to “see in your space” to really envision the rug, was delivered on time and nice updates along the way to know when to expect its arrival!

Perfect service

Ordering, communication, delivery was very easy.

Customer Service is exceptional!

Buying sight unseen, online is iffy at best. I’m very satisfied with Ernesta, I picked a winner!!! Thank you.

Lots of designer education, tips, etc. Shipping updates could be improved a bit

Fantastic materials, so great we could get a custom size.

Beautiful product

Had this rug for less than a month and it is already unraveling at the edge. Shipping was fast, the color is great in person, but the quality appears very poor. I have never had this happen with any rug I've ever owned, including another one previously purchased from Ernesta. Disappointed.

Great service, great quality & love having access to easy samples prior to buying

Better than expected. Very good quality

Fast delivery.

Support team was very helpful when they encountered a back order issue and kept me up to date on when my rugs would be manufactured and shipped.

Shipping service was on time.

Excellent customer service.

Shipping/ delivery was horrible and I will not order from Ernesta again. The product was great, too bad the rest of the service was so poor,

Great quality rug. Showed up sooner than expected. Delivery guys were careful and friendly! Love everything about Ernesta!

Wonderful