Appalling recent customer service after our pram chassis snapped. Unnecessarily inflexible stance from ergobaby that will lead me to posting a video of the failure on YouTube to warn others not to buy defective prams from a company with harsh customer support.

Terrible

Very nice people and hotline

Still waiting for the 15% discount on the first order

I had the best experience with the customer support team ( Nina). She solved the problem in the best possible way. Thank you so much. 5 star for customer support or even more if there are ! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Takes 2 weeks to sort issue under warranty. If a part is faulty and needs replacing you should deliver it via special courier so families are not left without a buggy and no means of transportation. Inconsiderate and disappointing

I must say I feel quite disappointed with the response I’ve received. For a product that costs €350, I expected a higher level of service and responsibility from a brand like ErgoBaby. At the moment, there seems to be no spare parts available, no alternative solutions offered, and no real accountability taken. This leaves the impression that the brand is not standing behind its products, which is frustrating and honestly very discouraging as a customer. I truly hope ErgoBaby reconsiders its after-sales approach, because it would be a shame for such a well-known brand to lose customer trust over issues that could be handled in a more responsible way. I kindly ask you to re-evaluate my case and provide at least a practical alternative or compensation that reflects the value and trust I placed in this product. Kind regards,

I like to have Some demonstrate dolls, ergobaby has these