Sehr geehrte Damen und Herren, wir sind seit langen Jahren Kunde. Wir haben hier 2 Monate auf unsere Ware gewartet. Wir konnten Sie nicht telefonisch erreichen. Auf meine mail wurde nicht geantwortet. Der Außendienst konnte nichts erreichen für uns und letztendlich hat uns Eva Möwes durch einen persönlichen Kontakt geholfen. Das ist ein unterirdischer Service und mir graut es ehrlicherweise davor, wenn ich wieder Ware bestelle, ob dann die gleiche Situation wieder eintritt und ich mich auf meine NOS Bestellung nicht verlassen kann.

Service client très réactif et à l'écoute de ses clients. Un grand merci à Lola.

Endlich eine Firma, die Nachhaltigkeit ernst nimmt und Versprechen hält. Kleinteil wurde versandkostenfrei in die Schweiz geliefert, absolut genial! Vielen Dank

I need to replace the wheel of my pram which I only purchased a year ago. I have been told I am unable to because there is a newer pram out so they won't be stocking any more from the older models. It has now made my nearly £400 pram unusable after a year. Extremely disappointed in such a big company, just another way to grab money from people. After buying many Ergobaby a products, I will never purchase one again and will steer other people away from Ergobaby in the future!

Easy to use, great solution

They answered very quickly

Trotz dem Versand und der Bestellung bei Amazon wäre es klasse gewesen, für eine verkotzte Babytrage mehr Support zu erhalten

Delivery was fast

Appalling recent customer service after our pram chassis snapped. Unnecessarily inflexible stance from ergobaby that will lead me to posting a video of the failure on YouTube to warn others not to buy defective prams from a company with harsh customer support.

I received an order confirmation saying no changes or cancellations could be made. However Ergobaby still cancelled my order and refused to sell the item at the price they had agreed to originally. Very unfortunate that they mislead theirs customers in this way. Trust is very low at this point.

Terrible

Beställde en bärsele för 149 men fick beställningen avbryten efter bekräftelse

Still waiting for the 15% discount on the first order

Super service!!

I must say I feel quite disappointed with the response I’ve received. For a product that costs €350, I expected a higher level of service and responsibility from a brand like ErgoBaby. At the moment, there seems to be no spare parts available, no alternative solutions offered, and no real accountability taken. This leaves the impression that the brand is not standing behind its products, which is frustrating and honestly very discouraging as a customer. I truly hope ErgoBaby reconsiders its after-sales approach, because it would be a shame for such a well-known brand to lose customer trust over issues that could be handled in a more responsible way. I kindly ask you to re-evaluate my case and provide at least a practical alternative or compensation that reflects the value and trust I placed in this product. Kind regards,

I like to have Some demonstrate dolls, ergobaby has these

I couldn't buy through the web (was buying from Spain), so I had to write to costumer service. It took more than a day to get a response and didn't get a solution quickly, actually I almost didn't buy the product that I wanted because it was frustrating and time consuming. It took more than a week to buy an online product, which is ironic as normally it should not take more than 15 minutes to buy something online.