Really great customer service, sorted out issues quickly and efficiently.

I have send a request about a missing item on our B2B and received ( in a relatively long time, two completely contradictory answers, one week after my question, I still don't know if the article is still in collection or not.

Perfect response

Llevo años siendo clienta de Ergobaby y siempre lo recomiendo por su calidad y en especial por su servicio, siempre por mas calidad que sea y mas con cochecitos te pueden pasar cosas, como padre o madre siempre buscas alguien que te respalde en tus compras y el equipo es fenomenal siempre! No hay pegas. Lo recomiendo 100%. He tenido muchas otras marcas y el servicio fatal, repuestos, atención o devoluciones son estresantes, mi experiencia con Ergobaby siempre me facilita la vida. Gracias por eso.

Very nice!

Delivery process was terrible

Ich schätze die Produkte von Ergobaby sehr. Als Familienvater und Arzt in einer Familienpraxis kann ich Ergobaby nur weiterempfehlen. Insbesondere die Babytragen haben schon so manchen Rücken gerettet!

Excellent feel . I just upgraded to this stroller after doing a lot of research for what is a good buggy that’s reasonably priced yet offering premium feel and comfort for my baby. I have zeroed down on the ergo baby for my 1 year old baby and I’m very happy with my purchase.

Leur porte bébé est génial, mon bébé adoré. Et le transat est super car adapté au nouveau né mais aussi lorsqu’il grandit. On adore

Très bon service à la clientèle!! Respect envers les clients!! Bons produits ! J'adore ma ergobaby métro +

Ich hatte ein Stillkissen Anfang Februar bestellt, es wurde Ende Mai geliefert. Habe natürlich mittlerweile ein anderes besorgt, meine Kinder sind 3 Monate alt jetzt! Habe keine Verwendung mehr dafür, retournieren darf ich es aber auch nicht.

I bought the Ergobaby Metro+ Deluxe and was supposed to get the matching carry bag at the same time but the bag was out of stock. Two days later it was back, so I placed a second order — and because the orders were separate, I missed out on the free shipping I would’ve gotten if they'd stocked their products properly. I reached out to customer service to explain — not demanding anything, just hoping they’d see the obvious and maybe waive the shipping fee. Instead, I got what honestly felt like AI-generated responses. Cold, copy-paste policy quotes that didn’t actually respond to what I was saying. I escalated to a supervisor and got the same robotic answers. No one actually listened. No one cared. The irony is that I really liked the product. I was genuinely excited and would’ve recommended it to other parents. But the way they handled this — like I was talking to a script, not a person — ruined it. No empathy, no effort, no human connection at all. For a brand that’s all about supporting parents and families, the lack of care is shocking. The product is good, but that doesn’t matter much when the people behind it treat you like you’re nothing once they’ve made the sale.

Great interaction

Our baby carrier was damaged and Lola promptly and kindly helped us out and adviced us to get a spare part online. Thank you!!

After using a full size stroller with our first child and not being very happy with having to lug its heft around and having it take up all the trunk space in our car, we found ourselves leaving it behind most of the time. For our second child I did some extensive market research and chose the Metro 3 because it had a combination of features that I couldn't find on any other competitor stroller. It has a full recline, bassinet mode, a HUGE ventilation window (a must in our warm climate) that are easy to open and close with magnets, good padding, and it folds down quite flat so it doesn't take up too much space in the car, and it's very lightweight. The carry handle doesn't extend which is a plus as it wouldn't be practical to shoulder carry with a toddler in the other hand. The sun shade is great. It rolls amazingly, on a flat surface you can drive it with a single finger, the thing is weightless compared to our full size. Sure the wheels are not as big and the ride is not as dampened with full size suspension, but they've mitigated the bumpiness of the ride by making the wheelbase narrower, which also increases maneuverability. The fold and unfold mechanism that others complain about not being able to do with one hand, first of all you have to study the mechanism for a minute or two and understand the motion it needs to do to swing into place. Second of all, it's tight yes, but the alternative would be that it's loose, which is not good for longevity. I didn't take the joints apart but their housing is plastic which will eventually wear in. I prefer that it starts out as a tight fit giving us more years of use before it's wobbling all over the place, which I hope it never does of course. We just received the carry bag and haven't tested it yet, but it's a backpack style so it should free up our hands from having to roll the stroller around when the kid wants to eventually get up and run around. Hope this was informative!

Support was great!

Ergobaby offers me a Metro 3 transport bag in exchange for this review. This stroller has everything I was looking for! Easy one-hand fold, large storage basket, tall seat back height, large canopy, and a smooth ride. I have used it for many walks and it handles uneven cobblestones pretty well. I am happy with my purchase!

Very fast shipping, high quality product! :)

item missing from my order. no reply from ergobaby as yet.

Alles perfekt