Great Product

Amazing sleep sack

I love love love this carrier! As a second time mom with 2 under 2 this carrier saves me! It’s so lightweight and easy to use!

My original order got lost during shipping. Kristina with costumer service was great. She took the time to understand the situation and contact the shipping company. Ultimately, she helped replace the item. I am super thankful!

Endless emails for expensive products I don’t need

Dismissed my concerns when I called the customer service representative that the box in which the hip carrier came in looked to have been opened previously and I ended up taping it before giving as a gift at a baby shower. I was embarrassed.

Customer service was meh. I forgot to order accessories and so reached out to them. The agent responded right away that it was too late to add to the order since it was dispatched. So I asked if I created a separate order and did expedited shipping will I get. They did respond for another 24 hrs which just closed my window of getting it in time before the trip.

Baby 2025

A+++

Carrier works well but hasn’t felt like a major upgrade from a carrier that cost half the price. We were very disappointed with customer service after there was a mix up with a couple of promotions. We bought the carrier as part of the Mother’s Day promotion where we were supposed to get a free Embrace carrier. When going to buy the carrier we got a pop up saying we could save 15% off on our first order. Both that coupon & free carrier showed up in checkout cart, however, we only received the 360 carrier and found that only the 15% got applied on the final order. Customer service basically said there should have been a message saying only one deal could be applied (there wasn’t) and then their only solution was to give us a small coupon to then pay them MORE money to buy the Embrace carrier. Will not be buying from ergobaby again and will/do not recommend it to others.

Feel mislead and disappointed in customer service. The carrier works as intended but will be recommending other companies.

Everything worked fine

Product defective

Great, couldn't be happier with the bouncer, shipping was very fast also. . . Thankyou

Crotch was weird and super unbreathable material.

Works as expected

The website is easy and straight forward to navigate, but had some issues with ID. me upon checkout. Luckily, customer service was helpful and took care of the problems I couldn’t fix on my end. The customer representative was kind, helpful, and understanding. Thanks Ergobaby!

Everything is great expect the zipper… the material of zipper seems cheap and not smooth as I expected

easy website. . . thank you!

Terrible customer service and dishonest business dealings. I returned the stroller but never received a refund despite them receiving it. NBD I thought, just an error, so I emailed customer service. The customer service rep closed the query before resolving my issue, and ergobaby did not respond to any of my follow up emails. Totally untrustworthy- take your money elsewhere!