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Site reviews

How we present the reviews
Anonymous user
Manuela🇮🇹
Verified Buyer
5 out of 5 stars

Save back

I can finally say goodbye to my back pain □□□ I didn't think it was possible to sleep without lumbar, back and neck pain!!! Emma has pleasantly surprised me. I will also buy for my mom □ Thank you

SEP 7, 2022
Anonymous user
Av R.🇳🇱
Verified Buyer
1 out of 5 stars

Not supplied

Ordered a complete bed on 4 June and still no delivery over a month later. I called customer service several times and got one excuse after another. But still no bed and no idea when it will be delivered. Money back is also not possible! So do not believe the slogan "100 days try and return for free".

SEP 7, 2022
Anonymous user
Derbio🇮🇹
Verified Buyer
5 out of 5 stars

Excellent product

Original model really good but I recommend the model with pocket springs for those who have problems with heat (especially women). The Emma company replaced it for me and now we are really satisfied. I really recommend it, Great product, serious company.

SEP 6, 2022
Anonymous user
Nelson M.🇪🇸
Verified Buyer
5 out of 5 stars

Very good

Very good excellent quality I recommend it

SEP 6, 2022
Anonymous user
Diletta🇮🇹
Verified Buyer
5 out of 5 stars

Great. It's a pleasure to sleep in.

Great. It's a pleasure to sleep in.

SEP 6, 2022
Anonymous user
Clara🇮🇹
Verified Buyer
5 out of 5 stars

fabulous

fabulous! My back thanks

SEP 6, 2022
Anonymous user
Diego V.🇪🇸
Verified Buyer
3 out of 5 stars

A bit too hard for my taste but well....

A bit too hard for my taste but it does what it says but it's good.

SEP 6, 2022
Anonymous user
Alyssa G.🇳🇱
Verified Buyer
2 out of 5 stars

Very disappointed

I bought the Emma pillow through the official website a while ago. The pillow was delivered to us with an open sanded box and the packaging of the pillow had tears in it. The pillow slept well but now this is different. When we first wanted to unzip the pillow we saw that a tooth was missing from the zipper at the top. The pillow we have then gelecht and by circumstances we could only later contact customer service. The entire zipper of the pillow is torn open and can not be closed anymore. In an email to the customer service we have the whole story explained but still no response. And we have now paid a lot of money for a broken product. In short, we were super excited but now absolutely not.

SEP 6, 2022
Anonymous user
Maria B.🇮🇹
Verified Buyer
5 out of 5 stars

Very good impression from the comfort

Excellent impression from the convenience, through the speed of delivery and receipt of documents to the tax deductibility. You sleep great!!!

SEP 6, 2022
Anonymous user
Mathilde🇧🇪
Verified Buyer
5 out of 5 stars

Fini les maux de dos

Nous sommes contents avec les oreillers emma. Mon mari a enlevé une couche car il était trop haut pour lui, pour moi cetait parfait. L'oreiller est agréable, peut-être un rien trop dur mais il ne se déforme pas et reste bien en place. Les dimensions inhabituelles (50×70) font quil est un peu compliqué de trouver des taies d'oreiller adaptées.

SEP 6, 2022
Anonymous user
Marta G.🇪🇸
Verified Buyer
4 out of 5 stars

So far so great

So far so great

SEP 6, 2022
Anonymous user
Giuseppe M.🇮🇹
Verified Buyer
5 out of 5 stars

What quality

Excellent product. Since I chose Emma I have solved the my back problems. I recommend to everyone

SEP 6, 2022
Anonymous user
Liisa S.🇸🇪
Verified Buyer
5 out of 5 stars

very happy🙂

very happy🙂

SEP 6, 2022
Anonymous user
Fo🇪🇸
Verified Buyer
5 out of 5 stars

So far so great!

So far so great!

SEP 6, 2022
Anonymous user
Anja🇧🇪
Verified Buyer
1 out of 5 stars

General bad service

Nous avons acheté un matelas Emma car je souffrais de maux de dos. Depuis notre achat, je n'ai presque plus de douleurs durant la journée ( je suis infirmière mon dos est donc très sollicité au cours de la journée) et plus aucune douleurs au réveil. Mon compagnon et moi même sommes plus que satisfait pour la qualité du matelas, la rapidité du service et le coût raisonnable mais nous avons commandé lors d'une promotion.

SEP 6, 2022
Anonymous user
Monja🇳🇱
Verified Buyer
1 out of 5 stars

Customer service and quality poor.

Color cover does not match pictures. This is the first time I've seen this kind of item. Rather stiff and looked like someone already slept 10 years under it. No good quality so. Customer service abysmal, not helpful, send standard messages. False promises and don't feel heard. We wanted to buy a bed here, but with this service we will go to someone else. After response from company, here's my answer: I approached you several times to get out of it together, but you wouldn't help me. Now it is no longer necessary for me.

SEP 6, 2022
Anonymous user
Joan P.🇪🇸
Verified Buyer
5 out of 5 stars

Fast and trouble-free

Fast and trouble-free

SEP 6, 2022
Anonymous user
Alessandro P.🇮🇹
Verified Buyer
5 out of 5 stars

Perfect on everything!!!!!

Perfect on everything!!!!!

SEP 6, 2022
Anonymous user
Susana G.🇪🇸
Verified Buyer
4 out of 5 stars

The only downside is that not just any...

The only catch is that not just any shade will do.

SEP 6, 2022
Anonymous user
Dominic🇨🇭
Verified Buyer
1 out of 5 stars

So Not!

I have been waiting since January 4, 2022 for my bed, which should have been delivered after 4-6 weeks. The support, if he responds then, put off again and again with new excuses. It is not bad if something takes longer, but the communication with the customer should be right. In addition, you promise a discount for a delay, but no one wants to answer how much it is. Not even after several inquiries. It should not always be promised new, which can not be kept again. And you should NEVER sell more than you can deliver. Over a week ago I received an email that the bed is now at DHL, there it is now in the central warehouse according to tracking and does not move. Unfortunately we are not as excited about the bed as we w e r e initially. Just because of the bad mood that came up because of the missing delivery. This is not how you do business Emma!

SEP 6, 2022
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Emma Sleep - USA logo

Emma Sleep - USA

home,garden & furniture
4.7
|
119,954
Visit online store
Emma Sleep - USA logo

Emma Sleep - USA

home,garden & furniture
4.7
|
119,954
Visit online store
4.7
4.7 out of 5 stars
Based on 119954 reviews
5
96497
4
16054
3
3233
Ratings distribution data table
StarsCount
596497
416054
33233
21440
12730
Total119954
2
1440
1
2730