I ordered the mattress and it arrived in less than one week. Had no issues and never had to follow up

Great experience so far!

On time :)

Shipping was fast and convient. Had an issue with another purchase and was surprisingly resolved quickly. Thanks Samantha for the great customer service. You went above and beyond our expectations.

Great

Excellent mattress and free shipping adds up to a very pleasant experience.

Very good experience with Emma products. Fast delivery and I also got a free night's sleep.

Emma delivers beautiful stuff without a doubt. Their service staff do their best, but the site and tracking is unfortunately hopeless. If an order for bedding is not correct it is pointed out that I did not specify this correctly. But I never received the order confirmation and on my account I only see a collective name for the bedding, not the separate products, so you can't check anything. After much difficulty again received return labels. New order placed for correct items, but remains almost two weeks on "payment receive". Contacted again, they would now send a complete set. Delivery time? Again more than 1 week later if at all. Took me a long time and order not yet executed. This is something Emma needs to look at urgently. Excellent product, but site etc really needs to be worked on.

Commande 1000746362 FUYEZ !!!!! Je mets une étoile car je dois en mettre minimum 1!!! Sinon ça serait 0!!! Fuyez ce site, je me bats avec eux pour avoir ma commande, ils me mènent en bateau me disant que ma livraison est dans les locaux du transporteur, ce qui n'est pas vrai!!! Faites bien attention aux 14 jours pour annuler votre commande sinon vous perdez de l'argent. Site mensonger.

Fantastic bed is wonderful. No more pain in my back

Everything went fine and it sleeps great!

Très bon matelas, tient toutes ses promesses

Site with several errors (clear or by omission): the 5-7 jours de délai de livraison est rarement respecté. Plus de trois semaines de retard pour mon sommier. Qui est livré en kit, sans notice de montage (les vidéos et pdf trouvés sur le net ne concernent pas le modèle que j'ai reçu). Ce qui n'est indiqué nulle part sur le site emma belgique ! J'avais commandé un sommier, pas un jeu de bricolage. Et alors l'obséquiosité de leur service AV, à vomir "oui Céline, je vous comprends Céline". Zut quoi, j'suis pas ta copine, arrête de m'appeler par mon prénom, et arrête de dire que tu me comprends alors que c'est pas le cas et qu'en fait tu t'en fiches totalement.

Materac zakupiony w marcu. Do dzisiaj brak materacu oraz brak zwrotu pieniedzy. Mailowo trzy razy podawany numer konta. Do dzisiaj brak zwrotu pieniedzy. UWAGA OSZUŚCI.

After ordering the wrong size once, then the wrong hardness, I finally ordered the right one. Everything was top notch. Fast delivery and picked up again.

Everything perfect except the delivery, it was left to a neighbour we don't trust.

Everything ok very comfortable

Very pleased with the purchase and super comfortable

Ordered a complete bed on 4 June and still no delivery over a month later. I called customer service several times and got one excuse after another. But still no bed and no idea when it will be delivered. Money back is also not possible! So do not believe the slogan "100 days try and return for free".

Fast service