Product arrived on-time, complete and damage free. Item was accurately described with features I preferred.

Good stuff!!

It was shipped quickly.

FYI I do not make recommendations to friends

Great products and service

I used Eagle Creek for quite a while. Thank you for putting out a great product.

good

Easy to order online. Fast delivery.

In a world where customer service is diluted and consumer experience seems to be deprioritized, Eagle Creek and their partners at Index Urban provided the best experience I could've asked for. The communication was clear and timely, there were no hoops to jump through, and the result was a fast, effective solution to my issues. I needed new wheels on my rolling bag, and when I called 2 days before I was planning to come in, the Urban Index employee was kind and accommodating. Little did I know, that was just the beginning. I was in town for work, and on a tight timeline in between work meetings. Upon arrival, I was greeted promptly and the issue was identified. It took their staff SEVEN MINUTES to fix the wheels. SEVEN!! And at a point where I was tight on timing, it made all of the difference. Eagle Creek has my business for life.

Very good

Great company!!!

Our Eagle Creek bags just turned 30. We bought them in our first year of marriage and they've made at least a dozen overseas trips and many domestic ones. Still fine. (They were from the REI outlet store in San Mateo, Calif. because of some minor defects. But still very usable. ) I would definitely recommend the carryon two-wheeler. Thanks!

Great quality, reliability and functionality.

Easy order and good product descriptions. A question asked was quickly answered with clear info

The bag is terrific. I wish I could’ve found it on Amazon for faster shipping.

very easy to navigate your web site and purchase products, positive experience overall

Replaced piece under warranty but not completely. I still had to pay for the difference which I was not happy about and the quality is definitely the same

Very easy website to navigate. Fast shipping and tremendous product value.

Excellent!

Dope!