The website was glitchy so I had to enlist the help of a chat employee to order my items, it was a frustrating process. I finally got my items ordered and the order was delivered wrong and missing items. They claim they were sold out of the item but there was no mention of this while fulfilling my order, only when I reported my order wrong did they say that the product must’ve been out of stock at the time of fulfillment. They did offer a refund but it took days to come through. Very disappointed.

Love, Love, Love the Alpha Beta peels and cleanser.

Ordering is always a breeze and I don't have to wait days and days for my products to arrive.

If I could give your service a zero I would. I have made several attempts through each medium to contact your company, via telephone messages, emails and live chats. It has been over a week and to date I have not received a response. I purchased an eye device in order #6144477. The eye device was not included in the shipment . I would like you to send me the device!

Z

Shipping is always quick. Did a consult with Kayla and it was amazing! Love every aspect of Dr Gross products and service.

Love your products!!!

Product came quickly and as ordered.

great experience

love these products.

Very disappointed. I placed a big order prior to this one and I ordered my sun screen spf 50 and you were out of it. Second time I ordered two of it with other stuff because it didn’t show that you were out of stock and I got everything except the sun screen. If you don’t have it say it’s out of stock. I have been for two months without sunscreen waiting for my order to arrive. Also your orders take quite a long time to receive. I love my products but my issues are the 2 above points

All the products I have tried have been good. Some work better for my skin than others, but have not had a bad experience with anything.

Love Love Love

Best company I have ever had the pleasure of working with. Dr. G really cares about his people.

Wonderful shopping experience

Please keep up the great work!

Love all the products that I have been using. Got very disappointed to find out that the Retinol eye cream has been discontinued. It was amazing. The one thing I get frustrated about is that it takes forever to receive the order every single time.

Greatbstuff

Great products

Excellent products!