The rug is perfect for the space, obviously high quality, and delivered really quickly. Five stars.

Great customer service and quick delivery. The rug swatches were very helpful.

Great product and customer service. Third purchase from double.

We absolutely love our new rug! With little kids, I wanted something that was washable because they have already destroyed rugs I purchased 2 years ago. A little bit difficult to get the base and top attached but once you got it, it was easy. Can’t wait to get my next one :)

Excellent quality, quick shipping, friendly courier service. The only rug I want to buy

Looks stunning, easy to clean (vacuum/spot cleaning - we haven’t had to wash it yet) As other reviews suggest, you’ll need two people to lay it flat if you’re buying a large rug, but it’s easy enough to get a nice flat rug if you don’t try and do it by yourself.

Great customer service, quick to reply. Return service is super easy (exchanged for another one which suited the space better). Would recommend!

Love my rug. The tones are soft and muted. Greige / earthy greyish brown. Not as dark as it looks online. Matches with most colours. The only issue is the shedding, but this is expected with a wool rug. Was advised this should settle after 3 months.

The rug came quickly, was well package and easy to assemble. Really happy with our purchase

Good experience and fast delivery

Had issues with the rugs and Double team did not disappoint. They do have one of the best customer recovery. Rugs are beautiful and they are statement pieces in my house.

Absolutely love the rugs we purchased and the service was great. The only hiccup we had was with customs, so this is more a buyer beware post for anyone ordering from New Zealand. It would be helpful if Double had some customs info or warning on their site for NZ customers. I had checked for this, and thought we would be OK, yet I'm guessing we were just over the threshold or something. We ended up paying double due to the package staying an extra day in customs (no idea why). So that was not ideal. BUT, the product and efficiency from Double was fantastic. Rugs are also easy to set up - highly recommend!

Super fast delivery. Quality and price good !

Love this rug, great colour and the pile has a lovely texture, which is perfect on top of floorboards. Delivery was super-fast.

Love the rug. Looks great. Easy to spot clean as well as put in the machine.

Material seems quite hard wearing. It’s like a thin flat jute like material which is great for high traffic areas. The base layer also seems like good quality and durable. With a rug this large (2x3m) it was hard for one person to lay it out. Two people much easier. I haven’t washed it yet so can’t review how that is.

Overcharged me but were quite responsive when I pointed out the overcharge and refunded the difference. I like the pad system and the rugs I purchased are nice enough

Gorgeous rugs, perfect addition to our TV room, very easy to lay. Delivery was quick.

Very happy with my rug, it looks beautiful and is great quality . Also must mention how fantastic the customer service was . Very responsive to messages and very fast shipping . Would highly recommend to anyone looking to buy a new rug !

Double's side of things was great but delivery let the side down. Based on the tracking number provided my purchase was due to arrive by the 10th but when it didn't the tracking number did not update to suggest it had been delayed and would arrive 3 days later. Upon arrival the packaging was falling apart at each end and the body of the packaging had significant wholes in it. Again my experience with Double was fantastic and my rugs look amazing! But your request for feedback included delivery. I'd explore alternate couriers.