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      Site reviews

      How we present the reviews
      Anonymous user
      Don F.🇺🇸
      Verified Buyer
      5 out of 5 stars

      USPS shipping sucks

      Stop using the post office for shipping. This part went around the country to 7 or 8 different cities before it was delivered. I will always pay more money to have it delivered by FedEx.

      APR 19, 2026
      Anonymous user
      John P.🇺🇸
      Verified Buyer
      4 out of 5 stars

      Service Good

      The service person on my call was great. Would have given 5 stars but you all charge too much for shipping.

      APR 18, 2026
      Anonymous user
      Steve J.🇺🇸
      Verified Buyer
      3 out of 5 stars

      Parts were received but was

      Parts were received but was disappointed in lack of communication for delivery and length of time to get product being a couple of hours from distribution center.

      APR 14, 2026
      Anonymous user
      Mark U.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Great product

      Great product

      APR 14, 2026
      Anonymous user
      Nathan P.🇺🇸
      Verified Buyer
      1 out of 5 stars

      I received the wrong part

      I received the wrong part and trying to contact someone to get the wrong part returned and the right one found has been really difficult.

      APR 13, 2026
      Anonymous user
      David C.🇺🇸
      Verified Buyer
      4 out of 5 stars

      Great item good price a

      Great item good price a little bit slow on communication Nd fulfillment

      APR 11, 2026
      Anonymous user
      David S.🇺🇸
      Verified Buyer
      2 out of 5 stars

      Missed out waiting on yall

      You sold me a product you did not have in stock it was marked available which I now know is not the same thing but y'all ought to make it clear it could take over 2 weeks to get to me because I had a vehicle that needed fixing for a lot of work reasons and expected it to be delivered in the 3-4 days it said I could expect it to be delivered. I lost over 15,000 waiting on y'all to get the parts and then ship them to me. If I had know it would take that long I would have ordered from somewhere else and not missed out on the work. The only reason I gave 2 stars is cause the parts worked but y'all need to be a lot more precise about what you have and when it will get here with stuff like this.

      APR 9, 2026
      Anonymous user
      Allan M.🇺🇸
      Verified Buyer
      2 out of 5 stars

      Delayed delivery…did not even come close to meeting expectation set

      Part was exactly what I ordered. . however had to wait a long time before delivery. Ordered on March 22…. delivered on April 3. 11 days . . from St. Louis to Yukon,OK. ???

      APR 5, 2026
      Anonymous user
      Meredith H.🇺🇸
      Verified Buyer
      1 out of 5 stars

      I ordered the reflector for

      I ordered the reflector for the wrong side. Need to return and reorder the correct one.

      APR 5, 2026
      Anonymous user
      ROBERT M.🇺🇸
      Verified Buyer
      4 out of 5 stars

      Good service. Shipping was a

      Good service. Shipping was a little longer than I expected.

      MAR 26, 2026
      Anonymous user
      Caleb L.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Excellent customer service.

      Excellent customer service.

      MAR 23, 2026
      Anonymous user
      Dylan R.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Very good customer service. Delivered

      Very good customer service. Delivered exactly what parts I needed. Kept me updated when parts weren’t in stock and when they would ship the minute all parts were accounted for.

      MAR 23, 2026
      Anonymous user
      Jeffrey D.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Happy!

      Good price and quick delivery.

      MAR 20, 2026
      Anonymous user
      Paula D.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Order # 13300

      It took awhile but they included three additional nuts at no additional charge

      MAR 19, 2026
      Anonymous user
      jeffery p.🇺🇸
      Verified Buyer
      1 out of 5 stars

      Wrong part

      Wrong part

      MAR 16, 2026
      Anonymous user
      Patricia G.🇺🇸
      Verified Buyer
      4 out of 5 stars

      Order process was easy and

      Order process was easy and shipment arrived on time. I’ll use this service again. Thank you

      MAR 14, 2026
      Anonymous user
      Gene H.🇺🇸
      Verified Buyer
      5 out of 5 stars

      F350

      Perfect OEM part, discounted price! Great customer service.

      MAR 12, 2026
      Anonymous user
      Karl W.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Tailgate Handle

      Good product.

      MAR 12, 2026
      Anonymous user
      Steven S.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Slow shipping

      Great prices. slow shipping parts are first shipped to them then shipped to you instead of drop shipping directly to you

      MAR 10, 2026
      Anonymous user
      Kyle B.🇺🇸
      Verified Buyer
      2 out of 5 stars

      Disappointing experience

      Disappointing experience. Had the part canceled and I was told none of the email responses I had sent were received.

      MAR 8, 2026
      12345

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      Direct Factory Parts logo

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      Direct Factory Parts logo

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      4.7
      |
      564
      Visit online store
      4.7
      4.7 out of 5 stars
      Based on 564 reviews
      5
      468
      4
      51
      3
      27
      2
      12
      1
      6
      Ratings distribution data table
      StarsCount
      5468
      451
      327
      212
      16
      Total564