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Explore

  • Search
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Company

  • How it works
  • About Yotpo

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  • Blog
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Support

  • Contact Support
  • Help Center
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  • Accessibility Statement
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Site reviews

How we present the reviews
Anonymous user
Cassandra O.🇺🇸
Verified Buyer
3 out of 5 stars

Poor Expedited Processing and Shipping time

I say its okay instead of great because I paid extra for expedited shipping and it still took over a week for it to get shipped and almost 2 weeks for it to arrive. The extra charge for faster shipping should not be an option if it is still going to take several days for processing. This almost cost me a customer.

JAN 12, 2026
Anonymous user
ELIZABETH T.🇺🇸
Verified Buyer
5 out of 5 stars

Cheaper than dealerships

Was skeptical about price as it was 20-40% less than dealer, even with the costco 15% off, but shipped on time and parts are OEM. Box was little work but parts were safe inside (was metal shielding / skid plates for expedition upgrades) Will deff use in future

JAN 6, 2026
Anonymous user
Robby R.🇺🇸
Verified Buyer
5 out of 5 stars

The correct part was delivered,

The correct part was delivered, when they said it would.

JAN 6, 2026
Anonymous user
Nathaniel L.🇺🇸
Verified Buyer
5 out of 5 stars

Part arrived within a reasonable

Part arrived within a reasonable time. Was priced better than I could find at local Ford dealers. Company kept me informed on status of order and the part was exactly what I order.

JAN 3, 2026
Anonymous user
Dana W.🇺🇸
Verified Buyer
5 out of 5 stars

Great

Great

JAN 3, 2026
Anonymous user
Thomas D.🇺🇸
Verified Buyer
5 out of 5 stars

Good transaction.

Good transaction.

DEC 30, 2025
Anonymous user
CB I.🇺🇸
Verified Buyer
5 out of 5 stars

as ordered

as ordered

DEC 25, 2025
Anonymous user
Daniel W.🇺🇸
Verified Buyer
1 out of 5 stars

Instructions disregarded

The part I ordered was on backorder, after several fulfillment changes they asked if I wanted to keep waiting. By then I had found the parts elsewhere and told them to cancel the order. A week later they shipped me the parts I told them to cancel.

DEC 23, 2025
Anonymous user
Bobby C.🇺🇸
Verified Buyer
5 out of 5 stars

Wrong part, but prompt refund

I supplied them with the make, model, & VIN, but wrong part number. They did send the part requested even though it did not fit my vehicle. Therefore, I sent it back and received a refund promptly when requested.

DEC 22, 2025
Anonymous user
Mark D.🇺🇸
Verified Buyer
5 out of 5 stars

Great job

Great job

DEC 22, 2025
Anonymous user
Todd N.🇺🇸
Verified Buyer
5 out of 5 stars

Satisfied

Satisfied

DEC 22, 2025
Anonymous user
David L.🇺🇸
Verified Buyer
5 out of 5 stars

Easy to work with

No problems with ordering the part I needed and having it delivered to another state. Recommend.

DEC 21, 2025
Anonymous user
Heather N.🇺🇸
Verified Buyer
5 out of 5 stars

Parts was exactly what I

Parts was exactly what I ordered. Came in acouple days. Will purchase parts again.

DEC 21, 2025
Anonymous user
Victor C.🇺🇸
Verified Buyer
5 out of 5 stars

Great

Great

DEC 20, 2025
Anonymous user
mayer m.🇺🇸
Verified Buyer
4 out of 5 stars

Was very satisfied with the

Was very satisfied with the delivery. I wasn't expecting it that fast thank you.

DEC 18, 2025
Anonymous user
Matt H.🇺🇸
Verified Buyer
3 out of 5 stars

Shipping and communication wasn’t the best

Shipping got messed up and when I asked for updates didn’t hear anything. Package got to me after being rerouted a bunch

DEC 17, 2025
Anonymous user
John R.🇺🇸
Verified Buyer
5 out of 5 stars

Needed body part

Part was not in stock. They ordered direct from Ford warehouse and shipped right away. Direct Factory Parts always has low prices. They are your Ford Connection. Thank you

DEC 16, 2025
Anonymous user
eliceo t.🇺🇸
Verified Buyer
5 out of 5 stars

Excellent service ,

They are very cain and help with any questions

DEC 16, 2025
Anonymous user
Paul S.🇺🇸
Verified Buyer
5 out of 5 stars

Right part, right price, delivered as promised

It was a pleasure doing business with Gactoey Direct

DEC 10, 2025
Anonymous user
Gordon B.🇺🇸
Verified Buyer
5 out of 5 stars

Parts were correct for the

Parts were correct for the vehicle. Delivery was fast very pleased.

DEC 9, 2025
12345

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Direct Factory Parts logo

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|
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4.7
|
564
Visit online store
4.7
4.7 out of 5 stars
Based on 564 reviews
5
468
4
51
3
27
Ratings distribution data table
StarsCount
5468
451
327
212
16
Total564
2
12
1
6