Customer service is terrible and they are not interested in helping. Andrew did nothing beyond telling me to do his job and locate the missing item after part of my order was not delivered. I contacted the company and let them know about the missing back splash, I heard nothing from them and had to call back a week later, I had intended to purchase two more vanities for our home but I will shop elsewhere. The juice is not worth the squeeze.

Tim from Chans was so helpful. He always answered my calls and. He went above and beyond in customer service. The delivery came very quick as promised and a smaller truck was sent for the delivery when he realized a large truck would not be able to make the delivery at the condo complex . . The vanities were packed very well . They look great !!

I received my vanity and they lost the backsplash. I called and they told me that they would locate it and get back to me. Neither of those things happened. A week later, I called back and talked with Andrew. . . . . who was not uninterested in helping me. I ended up calling the shipping company and located the missing backsplash. I had intended to buy two more vanities for our home. . . . We will be shopping elsewhere. The very poor customer service made me decide not to suffer anymore.

Product is gorgeous, well built and looks stunning in our powder room. Only complaint is that shipment was 2 weeks late with not notifications or explainations. When it finally arrived, side splash was missing and had to wait another 10 days for delivery.

Service and communication was great. Delivery was a bit confusing at the beginning. Worked out fine.

Everything was perfect. . . the shipping, delivery and most of all I love how it looks in my bathroom. It is beautiful!!!

Great experience with Chans Furniture. I would order from them again

Every step of this process was wonderful!! My Vanity & Mirror is absolutely stunning!!

Solid quality and excellent craftsmanship. Pleased with the product. Would recommend it. Excellent customer service and delivery.

Very easy ordering and shipping / delivery

Beautiful vanity but the backsplash was broken. The freight company was supposedly going file a claim but haven’t heard from anyone. I would like to be reimbursed the $45. 00 or replaced

The shipping was great. No damage to product when it arrived.

Great customer service

Every time I called it took a while to find my account in the computer.

Our vanity is quality made and the service was exceptional.

Great quality for the price so beautiful

To many wrong items on my first order so there are no second chances for me

See above comment.

Honestly, I had my doubts as this order was delayed over and over but it did finally arrive and it’s beautiful.

Great service