I have had mine for years and I love it. I will never go back to the old litter boxes ever!

Love that i don't have to scoop poop any more.

Happy with the cat genie and products.

quick service

It's nice to have the same person on the other end of the line when I call.

I have had the Catgenie AI for two years and it is really such a wonderful product! It has completely changed the way I deal with waste from my cats which is the only downside to a kitty in my opinion. This device really makes things so easy and hassle free. I will say I have had some issues with it over the year malfunctioning or needing replacement parts but that's to be expected with any technology I think. When I have had problems their customer service team and really helpful and friendly. I would definitely recommend this product!

Shipping was great, especially through UPS, as it showed up earlier than expected. Packaging & instructions easy to work with.

We are happy with this new whoosh, shipped fast.

Customer service experience was great. Replacement part worked well. I wish I would have been able to purchase online without having to call customer service.

I started using catgenie back in 2018/2019 and upgraded to catgenie AI and now again to catgenie whoosh. I have been very happy with my catgenie whoosh. I like the short cycle and the low tracking of the litters. Thank you to the catgenie team for keeping the innovation going.

Every thing so far has gone smoothly

We had our unit sent out for repair. It went well. We are back to the cats using it often. Thanks!

Exceptional customer service

Always get excellent customer service with Cat Genie! This part is solid and works great to replace my broken one.

Very helpful customer service team, helped me figure out the problem with my hopper and sent me a new one very quickly.

The customer service team was very patient and helpful with me and helped figure out what was causing the problem to my machine.

Love this box! It doesn't just scoop, it flushes as well. Truly hands free. We had 3 of the cat genie AI. These were great, but one of our cats is very picky and didn't love the granules. When we saw the Whoosh we tried it out and he loves it since the litter is more natural feeling and doesn't stay wet when they pee like the granules did. We are now replacing the rest of our units with Whoosh as we welcome a fourth cat to the household. For our units, we used a dishwasher tee on the bathroom and laundry room sinks - it made the install slightly more complicated but was an easy, permanent drain solution. Just need to make sure it's on an active sink, as the Whoosh litter does seem to leave some residue after its cleaning cycle, but regular use of the sink easily washes it away.

Shipping and customer service was excellent.

great Customer Service!

Great Customer Service. Dino W.