Great Customer service. I got a cosmetically damaged item. Representative helped me return that for free and replaced it with new one.

Customer service was excellent. Repair and delivery was in a timely manner.

Outstanding customer service, the lady I dealt with was very responsive and professional.

Capillus has been amazing at answering all my questions and all the products I have used have truly worked!

This is my 2nd cap, and I see hair improving everyday. Highly recommend the cap for hair growth.

Fantastic company, best technology, great products and amazing people.

Great experience overall

I made the mistake not to buy the most expensive one because of lack of resources.

All is well. Hoping for results soon!

The customer service representative was kind and as helpful as she COULD be. Unfortunately, I’ll never buy another product from you again. There are others out there. In fact I just returned my mobile pro. I’ll have nothing to do with this company again. I bought a battery pack because my hat stopped working and it hadn’t been dropped or damaged so I did the normal thing. I replaced the battery. Turned out the mechanics had worn out. I wanted to return the unused battery and you all couldn’t even be bothered to respond to my emails to say yes or no. So I e decided I can not be bothered to support your company any more. I had purchased a mobile pro for my brother also as a gift for his birthday. That one went back also. TY Amazon. And good bye Capillus. You aren’t the only game in town anymore and you don’t have anything revolutionary going on. You treatment of your customer and not accepting a $95 return just cost you $2,700 on sales. I have purchased the iRestore Elite and I’m planning on getting one for my brother if I like it. Again your customer service representative left me feeling very confident in your customer care. Your follow through is abysmal. N a world where there are always competitors you have to set yourself at a higher bar, especially if you want us wealthy folks to come back. We don’t waste money or support those that don’t offer considerations. Maybe you’ll learn from this maybe you won’t care. All I know is you are no longer a company I will recommend and I don’t have a bald spot anymore because of your product. Those who have known me know I had a bald spot and I get compliments on my hair, especially for my age. From now on I’ll let them know it was iRestore Elite. Bye 😘

Arrived fast and friendly service

Everything was ok with my order, except for my invoice

Great customer service.

Great product

Capillus is an excellent brand. I've never been disappointed with any of their products.

Absolutely thrilled with the entire experience so far! From day one, the support team has been outstanding — quick to respond, genuinely caring, and always going above and beyond to make sure I get the most out of the journey. The product itself has exceeded my expectations: in just a month, most of my pigmentation is gone, and even the deeper spots have faded noticeably. It’s rare to find both a great product and a team that truly invests in your success. Highly recommend! 🙌

There was an issue with my order, my product hadnt shipped but customer service immediately fixed that and sent my order with next day shipping. Very attentive!

Excellent product and showing positive results.

Very nice people. Fast and thoughtful when I had a question.

Excellent response by capillus staff