Had a question about compatibility of a replacement part and things worked out. Happy to be back in my caffeine:)

Just took too long to get

Part arrived on time and worked as expected!

No bad. . you offered me a discount price on the last purchase. . but I didn’t have any way of triggering it. . very fast shipping!

Great service!

As ordered Worked as advertised

Arrived a few days after placing the order and everything was in the shipment. I’ve ordered from you several times and have never been disappointed.

Great product, nice leather to feel and touch.

I purchased a new grinder from Caffe tech. When I asked them to calibrated it before shipping it, they did, at no extra cost. This made dialing in my first shots with a new grinder much easier.

Good advice too

Very happy that Caffe Tech had this rare part. My Rancilio Betsy is working like a champ again.

It was never delivered. I’m in the USA and cafe tech can’t get here. So I had the part send to a Canadian address where they would be able to send it on to me. But it turns out that caffe tech is using a shipper that won’t deliver unless someone is home. So the part went back to the shippers some office apparently. I don’t actually know what finally happened - did it get returned to caffe tech?

Had what I needed, shipped right away and took the time to answer a technical question I had. Will definitely deal with you again and will tell others. Thank you!

Friendly, took awhile to locate my order. No issues.

👌

The part I needed, shipped fast. Great service

Very helpful in finding an older Moccamaster carafe that I had broken. Very prompt response to my emails. Thank you very much for your attention to my issue!

The rings that I picked up were the wrong ones. The rings were noted by the individual I talked to and order them online when I was visiting Edmonton. As I live in Canmore it is almost impossible to return them. I won’t be doing that again.

Excellent

Great to shop locally and item was exactly what I needed. Staff were super friendly. Wonderful customer service!