Very responsive. Had the clasp replacement and to my leather shop to replace it and back to me in less than a week!

Beautifully made and extremely happy with this product. Will definitely be buying from your vast collection of products.

Great experience

Love it

Love it!!!!

Ordering was easy and it arrived as expected and on time.

Received on expected time.

Love it

Beautiful!

The briefcase we ordered was as beautiful and high quality as we were hoping for. After a couple of other disastrous experiences ordering items from online retailers, we had low expectations, but the bag exceeded our expectations as did the service from briefcase. com. We are VERY satisfied customers

Excellent customer service!

The item arrived on time with monogrammed initials and was just as described. Very satisfied.

Great quality , Great leather briefcase. Wonderful bag

We ordered this case as a law school graduation gift. I ordered it online and it was immediately shipped. The entire process was easy. The weathered look of the case looks amazing and the quality is very good. I would highly recommend it.

My computer bag strap broke (I load a lot into it!), and Claire Chase was great at getting it fixed. It took a bit longer than I wanted (was over the holidays), but the repair work was excellent and cost nothing. They stood behind the product. I also had a screw come out of my roll-aboard luggage after many(!) years of use. They responded to my inquiry same day on that one, and ordered more screws, but also said it might be faster if I just tried the local hardware store. Problem solved for about 40 cents!

Very nice.

Exactly what I have been searching for!!!! I was tired of carrying a purse and a "work bag" everyday to and from work. I now have everything in my laptop bag with ample room left to spare! The quality is great! I have spent so much money on bag after bag trying to find the perfect fit I was looking for and I finally found it! I am confident I will still be using this briefcase in 30+ years!

Love this bag!! Made very well and looks good.

Quick to respond and process refund

U did good, thank u