No customer support for online orders.

The online site is good when you know what to look up. Would be better if there was a diagram with a number pointing to the part and any other part that is needed to help you Finnish your install. Customer service over the phone seem like their inconvenienced by the caller. No greeting, no friendly tone, your put on hold and somone else asks takes over having you restate your reason for calling. It would be very helpful to be updated how the order is going. For example, I had a few parts that needed more time. Would have been nice to be informed or that. The parts came wrapped, labeled and well boxed. Thank you

After waiting two weeks for my part, the box was empty. Still waiting for a response from this company.

I like bmw mini parts depot. I get parts for a fair price, in a reasonable amount of time and a good selection of oem parts. The only hickup was that they packed heavy items on an oversized box this last time. Parts shifted a lot during transport and part boxes where damaged inside. Not great for storing extras I hot. Thankfully nothing was broken.

Quick shipping and great prices

I was glad to see my part available. It was easy to install and looks great!

Legitimate part in excellent shape, and unbeatable price. Been similarly satisfied with previous purchases too.

Excellent selection of parts with prices under local dealerships that’s why I buy from them. Two thumbs up !!!

No

Quick and easy. Has my part confirmed by vin number and worked liked a charm

Three weeks after placing my order, I still haven’t received it. Tracking of the package stops a week ago. When I try to call you, either no one answers or I get put on hold and forgotten.

Got what I wanted/ordered. Quick. Well packaged. Good communication.

i was sent the wrong part and the company won’t email me back about it

Great product, but to bad about USPS. Eventually it arrived 9 days pass promise delivery date

Thank you!

Easy to order from the website. The price was good and part arrived timely. Everything fit as expected.

I am sure it works out better most of the time.

Have not received the parts yet. When were they shipped?

Great job helping find the right floor mats for my specific BMW!

I ordered 2 parts and only 1 shipped. I called to let company know I was missing a piece and I was told a new one will be shipped. Never received and no email with tracking