A great price for the screws to mount the front license plate bracket but it took over a week to ship.

I highly recommend this company for your Mini and BMW parts.

No updates on ETA. Long delivery time.

Ordering was easy, but there is no post-order support. Found damage after opening box- reached out but still have not received any response

Made an order for 2025 Mini Copuntryman part. The Roof Rails. Order was canceled, then when I called they did the order but then it was the wrong part that was sent. Returned the item and the refund wasnt even the same as what I paid. down to the orginal purchase of the part. then was charged a fee for the wrong part they sent to me Called, transferred, Called hung up on, called Transferred. emailed , no answer/reply back. I just gave up and lost like 70$. Maybe that was the idea. I lost on this one and still no part. Will not ever use them again. even if the price is a good price. Trouble with online is this. Ill try MOG Mini and see what they can do. Maybe price match. Definitely not best experience.

Fast and easy process.

Thought I was getting a bike rack. Have no need for the part I received

I think they shipped me the wrong wiper blades, but maybe I ordered th wrong ones? Either way, they took them back and refunded me.

Purchased floor mats on 6/11. Received order confirmation but not shipment tracking . I had to follow up on 6/20 and was provided a tracking number however the tracking shows only a label created and no movement of the package after a week. I’m not sure if this is just terrible service or a scam.

I place an order several weeks ago. After a week and a half I was told it finally shipped. The tracking information say that a label was created but not dropped off. Nothing has progressed for another week. I called and was put on hold with no response for 20 minutes

My order of 2 parts for $47 showed shipping of $228. I left the site. After calling in omen part was not available and the shipping for the other was $5. I revised my order and finished checking out. I later got 3 emails asking me to complete my order. Another call to find if my order went through and to ask when it would be delivered. About a week later the part arrived.

Zero response to multiple of my messages. Paid $70 for overnight shipping and waited 2 weeks for my part to arrive. Would love a refund but cannot get ahold of anyone or get a response.

Almost two weeks and the part has not been sent.

While Max was a pleasure to work with the part delivery aspect was a disaster. Upon checking status of delivery I was informed that a FedEx driver was not picking up packages at the dealer for over a week resulting in several packages including mine just sitting there waiting to be shipped. I feel that someone should have took the initiative to pick up the phone, call FedEx and schedule another driver for pickup. I was informed that a delivery date for my package could not be provided and the dealer would have to find an employee to drop off packages at local FedEx later that week. I was offered a full refund on the transaction which I accepted. Just seems like a simple phone call to FedEx would have solved the issue.

Unfortunately the part did not work. I'm in the process of returning it.

Parts fit perfectly, quick delivery, would use again

Very easy to navigate the website and find the product needed and they make it fool proof to make sure it the right part to match your vehicle. Loved the updates on the status and shipping of my product in real time.

I had ordered from parts department on-line and received a response and was told someone would call me. Nobody did. I had to wait until a day I could make the trip from Waddell to go ask for the part in person. I got it ordered, but now have to make a trip back again to pick it up the following day. I’m disappointed that this simple process couldn’t have just been done over the phone.

Incorrect part delivered.

I made an online order for three parts for my mini Cooper. The parts shipped within 3 days but for some reason USPS didn't update any tracking information after the label was generated for the package. After a couple of days of no other information being received, I called and spoke with a very helpful customer service rep who was going to send me another set of parts next day due to the mix-up. Turns out it was a problem with USPS! The original package delivered the day after our conversation. I called back and spoke to the same super friendly representative, canceled the second parts, and had a good laugh with him as well! Customer service was outstanding, wait time and shipping was perfect, parts are going on my vehicle as we speak! Cannot recommend any more highly!!!