My shopping experience was ten out of ten delivery was fast

Beds n Dreams phoned me a few days after ordering online, to discuss a delivery time, the delivery guys brought my mattress upstairs for me. There was a two week wait for the mattress, but that was ok because there was a three week wait from another company for my bed. All good, no problems, thank you.

Extremely helpful

Shipping and service was good and friendly. Although was advised to ensure 2 people pick up as no help will be given with loading but on the day 2 workers loaded it all for us so we had to take 2 kids for a long car ride unnecessarily.

Great communication

We purchased this online after originally going to the Highpoint store to purchase it as it said it was available there. When we got there the salesman said it wasn’t available and there was at least a 4 + week wait. So I purchased it online to be collected from the Braybrook warehouse. A few days later I receive a call from the manager from the Dandenong warehouse to advise it wasn’t available from Braybrook but Dandenong. The problem is, we live 15-20mins from Braybrook and NO WHERE near Dandenong, hence why we selected Braybrook as the pick up location. A few calls and emails back and forth and it was arranged for us to collect it from the Watergardens store. When I phone them to advise the day we would come, I was told they already had it in stock and we didn’t need to wait for the transfer from Dandenong. What a muck around, but we got it in the end, staff were all so helpful, however the online system needs reviewing as it’s clearly not great.

Easy to deal with, on time and communicated well

Called me promptly once I had ordered the mattress and arranged a delivery

Very good service and prompt delivery.

Awesome

Great, attentive service with good communication.

Very good

We thank the people who with their kindness and availability helped us, thank you very much

solid bed (definitely needed 2 people to put together. Pleased with my choice so far. I, however, didn't purchase it from your "online store". I wouldn't buy something this based on a picture on a website. The staff member, instore, was very helpful and knowledgeable. Thank you

Feel like iam sleeping like a member of the royal family

Good product

Great customer service and the manager of the store that looked after us on that day was very friendly and gave us great advice on the mattress that would suit our needs.

The entire process of finding my new bed was made smooth and easy by the beds and dream team. Delivery was also smooth as I was not charged any extra for the 3 flights of stairs up to my unit along with a friendly delivery driver

Fantastic customer service at Maroochydore store, great deal, delivery on time, no fuss

I love the natural grain of my bed frame, it brings the natural colours of the room and my linen together so well.