I have never had such an incredible customer service experience!! Truly so thankful for the timely response and the quick resolution to my problem! I was having some issues with my parent monitor and they sent me a new one so quickly! I already was in love with their product but now I love the customer service I received as well! Thank y’all so much!

The team was incredible at responding to my requirements. I sent a short video and completed a form. I was responded to immediately and a new cable was received the very next day! Babysense truly understand the importance of their products and ensured we had the least disruption or inconvenience. I recommend Babysense to everyone!

Great product and great customer support. I have been using it for 2 years and contacted the support several times. They always answered quickly, nicely and fixed the isssue.

Overall, we’ve been happy with this Babysense monitor. Setup was really easy and it’s user friendly. We like that it’s secure and doesn’t connect to WiFi, which gives us peace of mind. The monitor battery life is good, and the video and audio are clear enough. The video quality could be a little higher, but it does the job well. On the downside, one of our cameras stopped working within a year, which wasn’t great. The good news is Babysense support was very responsive and replaced it for us, and the new camera actually works even better. My biggest wish would be for the monitor’s screen brightness to have a dedicated button, instead of having to go into the settings each time. The light button on the monitor currently controls the light on the camera (which we don’t use), but I’d prefer if it just toggled screen brightness. Even with those drawbacks, it’s a reliable system that works as intended, and we’d recommend it.

I really appreciate all the help recieved through customer service! It was prompt and actually was resolved!!

We like the monitor, very good though we wish it had a way to connect to our phones

We love this product. Also so important to know that the customer service is absolutely amazing. We had our parent unit not work all of a sudden one morning. We emailed customer support and they already had a new one on the way. It actually arrived the very next day. We are so very thankful for such amazing customer service.

Good company - great customer support on extending the warranty. Happy with purchase and would trust them.

We wanted a baby monitor that had a clear day/night picture, adjustable camera angles, excellent range, talk back function, ability to pick up sound the baby’s side, ability to pair multiple cameras and one that came with a monitor that had a good screen size. We also wanted one that couldn’t be hacked so looked for non-wifi versions. I spent ages researching! A lot of mums recommended V-Tech cameras but the combination of this Babysense monitor being one of the longest-range non-wifi, ones, with easy multi-camera set-up etc. meant it was a better option. So far, I absolutely love it. It’s so easy to use, it’s clear, the wires are long enough to move it around and it works really well. I like the decent warranty period too because (potentially all?) baby monitors have inbuilt obsolescence which is so irritating. The only thing I won’t be able to test until we stay in a 3 story place is the range but other reviewers say it even works in their basement, so I’m confident about that. I would 100% recommend this monitor.

thanks

Ich bin einfach begeistert von dieser Video-Nanny, ich bin jetzt beruhigt, was mein Kind angeht, weil ich es immer im Auge behalten kann

Grace was very helpful in resolving an issue I was having with my camera. Just provided an order number and a short video then she was able to replace my camera in 2 days. Thanks Grace

After experiencing issues with the button function on the monitor I was able to contact easily and have a replacement monitor sent out. I am very happy with the standard of customer service and speedy replies. The monitor and cameras are great and a must have for any family!

Very happy with purchase

Very fast delivery, just two days.

Easy to instal and to use. Absolutely love it.

Easy to deal with and efficient shipping

Brilliant range of vision, quality camera, picks up on even small sounde and has the ability to use multiple cameras at once. Really happy with our new monitor!

Perfect way to monitor your newborn. The camera(s) have all the functions you need, and the monitor is very helpful to avoid always having the phone in your hands. The fact the base has holes makes it perfect to also be hung on the wall and monitor the crib like other more expensive camera. I think it is an essential all parents should have.

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