They've helped me every step of the way anything I've needed as far as help with the bike I've ordered and sent me a free saddle bag

Very GOOOD

High level of communication, solid product, and fast shipping — I would do business with this company again.

The customer service at Ariel has gotten incredibly better over the past few years. I was a little nervous a few years back with response time, but they have taken their dedication to customer service to a whole new level. They are very responsive and shipping products in 24 hours. They really stand by their product and are there for the customer support.

Shipping perfect everything immaculate! Thanks again Ariel rider team 😃

My boyfriend loves his Ariel Rider almost more than he loves me lol. We bought a new battery to replace his original one that has over 14,000 miles on it. You heard that right; he has ridden it over 14,000 miles in the 3 years he has had it. The process of ordering (especially with it being on sale for $300 off the original price,) shipping and receiving were seamless and we will definitely be sticking with AR in the future!

Had another great experience with Ariel Rider. This is my 3rd e-bike with them. Shipping was top notch. 7 days is all it took. The e-bike is outstanding, and the Customer service has always been really good. Thank you, Ariel Rider.

Such a great ebike

Nice

satisfied with my purchase. thanks arielrider

I am glad that I got a right ebike due to The CA law. I learned the law. I got 6th tire flats in first years. Funny happens.

Absolutely amazing bike and on top of that customer service is phenomenal, cannot recommend this company enough!

Shipment arrived quickly. Since it was close by I picked it up from the warehouse.

Exelente atencion en linea super atentos a todas mis dudas para mi compra que realize de mi bicicleta performance y accesorios de ella misma muchas gracias por las atenciones

Excellent customer service and great support.

Love the bike I just hate how expensive all the attachments are!

14 months, 980 mainly dirt trail miles on it, and this thing continues to be solid, dependable, fun and faster than advertised (speedometer reported 40 mph on a flat paved road). 100% satisfied. An occasional "Love your bike!" from other bike riders. Note: If trail riding, should replace the tires with a high thread count

Great experience! Ordering was easy and delivery was fast.

Shipping service was good and the box was in good shape when delivered.

One Year Review - 450 miles. Still amazing and still the fastest, most powerful ride in the whole town. I blow by anyone and everyone going up our hills in the Colorado Rocky Mountains. Nothing can touch this ride for torque, power and speed. Replaced the brake pads @ 400 miles. Other than that, smooth sailing - Battery life is as strong as day one. No ghost shifting, no issues with the suspension, controller or charger. My X-Class 52V Stepover is modified in the following ways: Aftermarket BMX Bars and a Seat Riser from Tanks (Highly Recommended). Customized perfectly for me @ 6' with a 32" inseam (See Pics).