Love the bike! Customer service was great for a few questions I had. Bike came very quickly, and is exactly what we wanted!

Great

Steve is the man when it comes to Grizzly questions and walked me through the process. Chloe was able to help me with all my questions regarding accessories and help with lost key . Just waiting on a few backorder items to arrive to them so they can sell :) Really want to add the back rack on the Griz . Thank you Ariel Team !!!

J

Very good company with great customer service - support!!

Delivery was on time

I installed the front rack onto my Kepler, and the process was relatively easy. I used a hammer to adjust one of the pegs that bolts to the bike so it would line up perfectly with the hole the bolt goes into. I didn't see any measurements on the listing for the rack, it measures 9. 5" wide, 13. 5" long, and the back is 6" tall. I am also attaching some photos with measurements. I am using this rack currently for a basket that measures 12" deep, 9" tall, and 16" wide. My rack came with an extension for the headlight and a pack of bolts, washers, and one nut. I only needed to use the nut and one washer.

Amazing custoemr service has been the difference here. The sales team was amazing and super quick and the support team so far has been equally impressive and quick. Love the new bike so far and excited to put more miles on it!

Bought a 750 watt ebike with a cadence sensor and loved it. Upgraded to a very expensive Bosch performance line speed 350 watt, Bosch battery, internal gear hub and belt drive class 3. Never seemed to give me the help I would have liked. When I purchase the 750 watt model the last thing I was interested in was that it also had a torque sensor. Well this ebike is fantastic in the torque setting! I go up some serious hills with ease! I do shift down to first gear and have it in boost and assist 5 but still am doing 11 mph with no effort and feel the pull of the motor. All in all this is my fourth and favorite ebike! The distance it goes is fantastic.

I've had the 48 volt 750 watt x class since 2019 and still ride it daily it has over 7,000 miles on it and is still strong. Love the bike , keep it up Ariel Rider you guys make a great product.

Great customer service. Quick response when I questioned about my top battery.

Awesome!

great at getting back to me

Excellence delivery and the bike looks totally awesome. Bigger than my last e-bike for sure. I can’t wait to put in on the road. I wish I would have bought this one the first time. I enjoyed my other e-bike, but this one is awesome looking.

Great customer support and service.

Ok

Excellent customer service and response time

Everyone I dealt with were very helpful and responsive. I feel very fortunate that they are "in my backyard" (60 miles). Looking forward to a long friendship with them.

Amazing customer service

Good