I purchased several sets of insoles for my mother with plantar faucitis. They helped her very much and I just reordered more for her! Thank You! Dear Upstep: Please consider changing your pricing strategy because it's confusing and people like to know what things costs. It kinda feels like USA medical inflated prices before insurance adjustments and we all hate that. If you offer two insoles for over 900$ and then give me 550$ in discounts it just feels weird and stressed me out at first. I'll take the discounts, but it makes me wonder what value I am actually getting here. Why not make them 2000$ and give 1600$ in discounts? Great insoles though thanks!

The only thing that works for my planter fibroma. 1 tumor on each foot that used to ache all the time thru 10 hr shifts.. instant relief! No more painful cortisone shots for me.thank you!

Very good customer service.

Quick responses which answered my questions so I feel I can trust I'll get orthotics that comply with my Dr. 's Rx.

Mary went above and beyond to help me understand how the orthopedic work and what to do if they don't fit right, she is very efficient and explained everything in detail

Customer service was very quick in response to my concerns. I just wish I reached out sooner for help.

Ryan was super helpful and answered all of my questions!

My questions were answered and done so promptly, giving me assurance that my order will be fulfilled with orthotics that comply with my Dr. 's Rx. Thanks!

That was the info I was looking for. Just some feedback, this response would be a great email you guys could send once you receive your customer molds just so there so isn’t so much “radio silence”.

Great support super helpful and responsive

The support was fine. It would have been a lot simpler if Upstep would have just place the tracking number on order on their website.

patiently waiting for my inserts

Your team has kept me up-to-date the entire way. Your doctors in technicians have reached out to me with valuable questions. I look forward to receiving the new orthotics.

The customer service representative was quick getting back to me with a solution. Ty

I believe Upstep has very good customer support! They actually reached out to me with questions because they want me happy with my inserts. I can't wait to see how good my inserts will be!

Excellent, fast answers for my questions.

Very helpful thanks

Quick response that provided exactly what I was looking for

Very responsive and makes an effort to get your orthotics right for you

Answered questions in timely fashion thank you