So far the machine works great. Shipped in a solid secure package.

I recieved a 1300. 00 donut maker that never worked from the start - almost 2 months of emails and trying to get ahold of them and NOTHING.

Recieved a faulty/noisy machine which stopped working in the middle of an event. It was the first time using the machine. Less than a month old. Customer support wants me to ship it back at my expense!!! I may as well pay out of pocket to have it fixed here.

Unable to do a full review have not used yet.

I have been awaiting an update regarding my order for over a week, and no response has been provided to my concern that my order shows as delivered even though the two most expensive items have not arrived. I am missing two items worth $700, and it has been difficult to contact anyone from this company to seek clarification on this matter.

I have paid in full but dint receive item

Horrible customer service, machine does not distribute height evenly and it arrived damaged! I believe it was damaged before shipping. The box and packaging was not in bad shape to warrant such damage. Pics below. Offered me $24 for my troubles or a return with myself paying the shipping.

I am still trying to get either tacking information or a refund and being strung along. With emails they send that contradict the email they sent previously. Every email says something different and they won’t answer the questions I am asking. It seems very shady which is unfortunate because I have ordered before and didn’t have an issue. So, I would say purchase with cation

We order and the item delivered was wrong

Text: The seller repeatedly provided misleading shipping updates and failed to produce any proof of shipment. The refund was issued only after I escalated via PayPal. Avoid unless you’re prepared to dispute for a refund.

It is kind of tricky because ALD waffle makers are probably the best professional ones at an entry level (right above domestic). So, they are the ones I can afford for my small business. I bought three. The plates last about 1year and a half. You cannot remove them so it is a pain to clean (beware). Overall, the machine bakes Liege waffles well for that time. Then plates are done. I baked hundreds of waffles on each, but I think I should be able to bake hundreds more. No with the ALD waffle maker, though. That is why it is an entry level quality machine. The communication with ALD is bad. There is a delay, like if the person answering was on a 8h jetlag. It is never the same person responding in the thread that the website keeps on going for a week. The responders are unable to answer the questions directly, so it takes days to get information. Also, even though it is my third machine bought with them, they would not cut me a deal, reminding me that 20% is for new customers only. So, overall, machine is okay, service is less than okay.

Enjoy this chocolate melter for smaller chocolate creations. Its perfect when you need a smaller batch chocolates . also its really easy to use. And the clean up not time consuming

Very well constructed and design interesting. ALD is about the only company that has such a large variety of cooking equipment . Very much recommended. Tayaki

After a few tries the cones came out perfect. Very happy with it.

Perfect for homemade desserts, cones hold their shape.

The cones turned out great on the first try.

Other tools didn’t work, but this one does.

Solid, smooth wood, easy to clean. Kids love using it and the cones come out great every time.

Looks new after several uses.

The handle stays cool, and the cones look perfectly professional.