You asked for it!
Your site is terribly slow and extremely disorganized. Your prices change without notice (tech support explained that the vendor did it -- not an excuse! your name is on the door). Almost everything I've downloaded, purchased or free samples, was encrypted in some way. Trying to back them up was a nightmare. I had to go into the file properties and remove the encryption. Most of your collections are just a bunch of random videos thrown under the heading of 'Master Class'. That's just what I can think of off the top of my head. It's clear that you don't have it together either from an organizational/customer service perspective nor from a technical one. I want to like doing business with you, I really do. I sense that there's quite a bit of gold buried in the mess. But almost every interaction that I've had with the site has been difficult, time-consuming and frustrating. Thanks for the opportunity to give you feedback. If you'd like any help, I've owned my own software development company and built several web sites, including one for a TV show. I can probably help.
