The pan is phenomenal, the non stick aspect works like a charm, cleaning it is easy as long as you take good care of it and cooking on it with an induction stove top vs my old pan on an electric coil top feels like going from a 2000’s Chrysler mini van to a Porsche turbo

I have been trying to return via email as per website. Tried 8 times with no response

I purchased a Swiss Diamond Nonstick 7. 2 qt Braiser with Glass Lid - (Induction)- in November 2024. Less than a year later, the coating started to flake and peel. I  sent a series of pictures to the Warranty Team, as well as my Bank statement as proof of purchase.   Sometime later I was contacted by the warranty team and informed that I would receive a replacement in accordance with the warranty claim terms. However, I was sent a 5 quart and not the 7. 2 quart pan that I had originally purchased. I informed customer service and the Warranty Team of the error but after a few phone calls I was informed that they were not willing to facilitate the return of the 5 quart pan to be replaced by a 7. 2 quart one.   I am upset and feel cheated that after paying for a 7. 2 quart pan I am now stuck with a much smaller one. I feel this is unfair practice and would like a review of the situation, as well as for Swiss Diamond to send me the correct size 7. 2 quart pan.  

Packed perfectly. Customer service was great. Would deal with this company again!

Ordered easily and delivered quickly.

Works as advertised. Would like to see more in the CXD line.

Excellent products.

The glass lid shattered during shipping, unfortunately, but Swiss Diamond made the exchange very easy. After I sent it back, I received the replacement in less than a week.

the coating does chip

Love that fryer pan

The 4. 3 qt is a great flexible size for cooking for two or expanding to 4 or 6 when we have friends over. Heats and maintains heat very well for stews and sautés with no need to crank it up. Medium or lower works well for most things. Pan seared rib eyes with a butter herb garlic finish perfectly at between medium and medium high heat. A little heavier than the last one but still way better than cast iron and cleans up very easily. Ordered the 3. 8 at first also and sending it back was easy. Recommend highly.

Lucky for me that Swiss Diamond has a lifetime guarantee because of the two griddles (one flat and one with ribs) I bought within months of each other 4 years ago, the finish of the flat one wore off completely. I am totally happy with the second one. But back to the first one. It took nearly a month of back and forth with the Swiss Diamond warranty department before they would replace my griddle. They asked for proof of purchase twice, even though I bought it directly from them - and I gave them the order number. So 2 points off for jerking me around on their warranty. I hope I have better luck with the replacement.

Swiss Diamond provided top quality cookware. We've used them for years and will continue to use them. They even provide easy cleanup long after the cookware sits on the stove to cool down.

Excellent product. Fits perfectly.

Received quickly and packaged well

Great small nonstick. Well made!

It is a great product! shipping was fast. the quality is great. Will be buying more in the future

It arrived on time

Great continued superior Swiss Diamond products. KUTGW. SGE

Shipped fast. Different color shade then the one it's replacing. The new one is more black and the rest of my set is more gray.