Items were shipped at no charge and packaged very well. Package arrived right on time!

Everything was great. I love this company.

I asked many questions both from the AI assistant and real customer service people - who were very thorough and prompt with their replies.

Great product. Cooks evenly with non stick.

Great pan. Replacing the HD version that is over ten years old. Still usable but not as good as it once was.

I purchased a complete set of the XD cookware specifically designed for induction ranges in 2020 based on the "lifetime" advertising claims. Once received, I used the large fry pan nearly every day. . it was my daily driver. I read all of the material that came with the pans and, as a result, never used them in high temp, never boiled water in them, very very carefully cleaned them, etc. After 2 years, the "diamond" coating began to deteriorate just like the older cheap "teflon" that we are all familiar with,, so I contacted CS and they sent a replacement, or credit. The coating on the new pan broke down in 2 years. Another replacement. Another breakdown in 2 years. And now the other less used pans are doing the same thing. When I contacted them regarding warranty replacement, I also inquired about the contents and eventual toxicity of the coating. There was no reply to this. The last warranty offered a credit, so I moved over to the stainless pans. I am at a point now that I a wondering if anyone else is experiencing the same breakdown of the coating, and whether you would be interested in a class action suit regarding the toxicity of the "lifetime" coating? Ultimately, I would be happy if they would simply replace the toxic coated pans with equal sized stainless, however, this is not inline with their warranty. For the above reasons, I am giving a one star review for the pans. I am so disappointed with the so called diamond coating, and am also concerned about what possible health issues may be related to the intake of the broken down coating. As well, they employ absolute false claims regarding the diamond coating and the warranty process is a total hassle. You have to find a box large enough to fit the pan, pay for the return, and literally ship the old pan back even after providing photos and proof of the deterioration of the coating. For a so-called Swiss manufactured product, this XD line a huge zero.

Great quality product

Nice except the handle is very heavy. Maybe put the old handle on

The pan is phenomenal, the non stick aspect works like a charm, cleaning it is easy as long as you take good care of it and cooking on it with an induction stove top vs my old pan on an electric coil top feels like going from a 2000’s Chrysler mini van to a Porsche turbo

I have been trying to return via email as per website. Tried 8 times with no response

I purchased a Swiss Diamond Nonstick 7. 2 qt Braiser with Glass Lid - (Induction)- in November 2024. Less than a year later, the coating started to flake and peel. I  sent a series of pictures to the Warranty Team, as well as my Bank statement as proof of purchase.   Sometime later I was contacted by the warranty team and informed that I would receive a replacement in accordance with the warranty claim terms. However, I was sent a 5 quart and not the 7. 2 quart pan that I had originally purchased. I informed customer service and the Warranty Team of the error but after a few phone calls I was informed that they were not willing to facilitate the return of the 5 quart pan to be replaced by a 7. 2 quart one.   I am upset and feel cheated that after paying for a 7. 2 quart pan I am now stuck with a much smaller one. I feel this is unfair practice and would like a review of the situation, as well as for Swiss Diamond to send me the correct size 7. 2 quart pan.  

Packed perfectly. Customer service was great. Would deal with this company again!

Ordered easily and delivered quickly.

Works as advertised. Would like to see more in the CXD line.

Excellent products.

The glass lid shattered during shipping, unfortunately, but Swiss Diamond made the exchange very easy. After I sent it back, I received the replacement in less than a week.

the coating does chip

Love that fryer pan

The 4. 3 qt is a great flexible size for cooking for two or expanding to 4 or 6 when we have friends over. Heats and maintains heat very well for stews and sautés with no need to crank it up. Medium or lower works well for most things. Pan seared rib eyes with a butter herb garlic finish perfectly at between medium and medium high heat. A little heavier than the last one but still way better than cast iron and cleans up very easily. Ordered the 3. 8 at first also and sending it back was easy. Recommend highly.

Lucky for me that Swiss Diamond has a lifetime guarantee because of the two griddles (one flat and one with ribs) I bought within months of each other 4 years ago, the finish of the flat one wore off completely. I am totally happy with the second one. But back to the first one. It took nearly a month of back and forth with the Swiss Diamond warranty department before they would replace my griddle. They asked for proof of purchase twice, even though I bought it directly from them - and I gave them the order number. So 2 points off for jerking me around on their warranty. I hope I have better luck with the replacement.