The quality of the merchandise is excellent. Great return policy and customer service was very helpful

A+ just wish you kept more matching bras and panties in stock, it makes shopping frustrating

Great!

Fast service and shipping. Easy returns !

Glamour all the way

Fast shipping, no issues.

Shopping and shipping went flawlessly with regular updates. I would buy from Natori again!

Timely delivery and exactly the quality and fit I always get with NATORI Thank you!

Always easy to order and delivery was seamless.

Quick to order and to receive in the mail.

Satisified with my order experience. Items came on time in perfect condition. I was notified of delivery from the time of the otrder.

I purchased the Medallion pajamas in Blue, and they are absolutely beautiful. The fabric is incredibly soft, lightweight, and comfortable, and the quality is exactly what I hoped for. They feel luxurious, fit well, and are perfect for a comfortable night's sleep. Unfortunately, my shipping experience was not as positive as the product itself. My first order never arrived and was apparently lost in transit. When I reordered, the pajamas finally arrived, but the shipping box was in very poor condition. The pajamas deserve 5 stars for quality, comfort, and design. My only disappointment has been the shipping and delivery experience. I would definitely purchase Natori pajamas again because the product is wonderful, but I hope improvements are made to packaging and shipping reliability.

Best customer service of any mail order retailer, quick and responsive

Easy to use.

Needed a smaller size. Return process was easy and communication was great.

Well packaged and timely shipping

Very prompt in getting this obi belt delivered and the communications were great as always. Thank you

Shipping was super fast. No issues. Thank you for your great customer care!

Excellent customer service

I’ve enjoyed shopping with Natori, and was able to purchase many beautiful items during their sale. Packages are shipped in sturdy boxes so when they arrive everything is in good condition. Pjs even come on hangers!