I returned 2 panties in exchange for a bra. A few days later I changed the bra cup size and that was confirmed yet I’ve heard nothing since about my exchange order.

great exprience

This the second or third time I've been asked to review an order I have yet to receive. It was supposed to be delivered over 2 weeks ago.

I didnt like the additional 12% tax on paying with a currency other than USD. The site doesnt allow you to pay in USD outside US and it forces you to pay in the currency of the final destination. I have seen some tax north of 25% enforced by the automatic price conversion on some countries even.

The entire process from emails, website ordering, shipping, issue resolution and overall service are consistently impressive!!

Beautiful well made garments, easy to navigate site, excellent responsive client service, quick (free) shipping. What more could one want? Great prices? This particular order was from the Natori Summer sale. Awesome prices!

A+

cut is great. color didn't work for my skin which is neutral fair but the cut is excellent

Great

Prompt shipping and good quality

Fast shipping.

I like Natori bras. However, the one I purchased was damaged. When trying to return it, I ran up against lots of issues, including availability of purchasing the same bra. I was out of stock. I would have purchased a different color but 1) way more expensive and 2) can't get my size. It looks like your inventory on certain bras is very low. Just disappointed.

I like Natori and its offerings. The garments are fabricated from lovely materials, are colorful and well made. I like the variety. The items I have purchased were all well fitting. My only complaint is that I do not like Shopify. It seems like all online purchases go through this app or whatever you want to call it and I do not like it. I do not like any app that stores my shopping habits and my payment options. I do not feel it is secure. Further, if you have to return or exchange something, you must go thru Shopify and it takes forever. Many times the item you wish to exchange for maybe a different size, is gone before Shopify gets around to making the exchange. Contacting customer service for whatever company you order from must go thru Shopify and it is nearly impossible to find a real human to assist you. This us just a blatant attempt to steal jobs from real people.

Good quality

i do not want to unsubscribe entirely, but once a week would be more than enough. twice a day is too much!

Purchased Natori bra from 3rd party seller. The stitching has come apart at the under wire in the centre and the material is fraying after only 8 months. This item is rotated between other bras, not worn everyday and hand washed. I expected it to last at least a year like the previous one purchased. I was told to contact Manufactuter, Natori. I never expected a refund but at least an offer to replace the item but after email exchanges back and forth the best offer was 15% towards a new purchase. It has been a disappointing customer experience given how expensive this bra was. I am stepping away from this brand.

Customer Service provided a quick and helpful response to my inquiry. I purchased the Natori Comfort Evolution Full Fit Memory Foam Convertible Bra and love it. It is very comfortable. I appreciate the option to wear it crossed in back which does help my problem with straps falling. There is not much difference in the DDD vs F cup fit, I chose the DDD.

Everything arrived very quickly, thank you!

Todo estuvo perfecto, right on time

I was unable to make a purchase because the site would not give me a place to enter a discount code