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Yotpo

Be the marketer you can be

Explore

  • Search
  • Brands A-Z

Company

  • How it works
  • About Yotpo

Resources

  • Blog
  • Shopify Reviews App
  • Review Calculator

Support

  • Contact Support
  • Help Center
  • Connect with an Agency
  • Accessibility Statement
  • API Documentation
  • API Changelog
  • Yotpo Status
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  • Website Terms of Use
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Site reviews

Anonymous user
Andrea P.
DEC 7, 2023
3 out of 5 stars

I kept feeling like I

I kept feeling like I was getting a little bit of the runaround. And the advertisement says 8 to 10 days it does not. It takes a good month.

Anonymous user
Andrea P.
3 out of 5 stars

I kept feeling like I

I kept feeling like I was getting a little bit of the runaround. And the advertisement says 8 to 10 days it does not. It takes a good month.

DEC 7, 2023
Anonymous user
Darrin G.
NOV 28, 2023
5 out of 5 stars

The people at EBC are

The people at EBC are the greatest! Nice, friendly, informative, and always willing to go over and above to help in anyway they can!

Anonymous user
Darrin G.
5 out of 5 stars

The people at EBC are

The people at EBC are the greatest! Nice, friendly, informative, and always willing to go over and above to help in anyway they can!

NOV 28, 2023
Anonymous user
Yukie O.
NOV 18, 2023
5 out of 5 stars

It took about 4weeks from

It took about 4weeks from order to delivery for custom order. But I'm happy to say, t was worth the wait!

Anonymous user
Yukie O.
5 out of 5 stars

It took about 4weeks from

It took about 4weeks from order to delivery for custom order. But I'm happy to say, t was worth the wait!

NOV 18, 2023
Anonymous user
Susan R.
NOV 16, 2023
5 out of 5 stars

Outstanding customer service!

Outstanding customer service!

Anonymous user
Susan R.
5 out of 5 stars

Outstanding customer service!

Outstanding customer service!

NOV 16, 2023
Anonymous user
Bruce T.
NOV 16, 2023
5 out of 5 stars

Shipping was reasonable given the

Shipping was reasonable given the climate these days. Two weeks and a few days

Anonymous user
Bruce T.
5 out of 5 stars

Shipping was reasonable given the

Shipping was reasonable given the climate these days. Two weeks and a few days

NOV 16, 2023
Anonymous user
Rhiannon C.
NOV 7, 2023
1 out of 5 stars

My custom bike is actually

My custom bike is actually nicer than the rendering, and was delivered ahead of schedule. However, the bike is not rideable, it was in 7th gear when it arrived, and after riding it up and down the street a numerous times we were finally able to get it to shift into 1st, but that is it. We watched the videos, and after emailing customer service 3 times they responded with a link to the same video, and a reminder to make sure I was trying to shift it while riding it. Thats it. So as of now, I assume we have to pay to take the bike to a bike shop to be adjusted/fixed so that I can ride my bike. As a note, when we received the bike the tires looked like it had been ridden and there was the name of the EBC employee who tested the bike. But perhaps they only tested the electric motor, since there is no way that they tested the bike and didn't notice it only shifts between 7th and 1st gear. Seems like there is a lot of work on the customization end for these bikes, but not much after that. If you're going to order from this company, perhaps order it from a dealer, and they can help deal with any issues when the bike is received. I regret not paying closer attention to the negative reviews from other buyers.

Anonymous user
Rhiannon C.
1 out of 5 stars

My custom bike is actually

My custom bike is actually nicer than the rendering, and was delivered ahead of schedule. However, the bike is not rideable, it was in 7th gear when it arrived, and after riding it up and down the street a numerous times we were finally able to get it to shift into 1st, but that is it. We watched the videos, and after emailing customer service 3 times they responded with a link to the same video, and a reminder to make sure I was trying to shift it while riding it. Thats it. So as of now, I assume we have to pay to take the bike to a bike shop to be adjusted/fixed so that I can ride my bike. As a note, when we received the bike the tires looked like it had been ridden and there was the name of the EBC employee who tested the bike. But perhaps they only tested the electric motor, since there is no way that they tested the bike and didn't notice it only shifts between 7th and 1st gear. Seems like there is a lot of work on the customization end for these bikes, but not much after that. If you're going to order from this company, perhaps order it from a dealer, and they can help deal with any issues when the bike is received. I regret not paying closer attention to the negative reviews from other buyers.

NOV 7, 2023
Anonymous user
Ramona A.
NOV 6, 2023
5 out of 5 stars

Awesome from ordering, building and

Awesome from ordering, building and delivery

Anonymous user
Ramona A.
5 out of 5 stars

Awesome from ordering, building and

Awesome from ordering, building and delivery

NOV 6, 2023
Anonymous user
Bob G.
OCT 30, 2023
4 out of 5 stars

None

None

Anonymous user
Bob G.
4 out of 5 stars

None

None

OCT 30, 2023
Anonymous user
Vic M.
OCT 28, 2023
5 out of 5 stars

Mike at the main warehouse

Mike at the main warehouse is fantastic … Superb service

Anonymous user
Vic M.
5 out of 5 stars

Mike at the main warehouse

Mike at the main warehouse is fantastic … Superb service

OCT 28, 2023
Anonymous user
Miakje K.
OCT 15, 2023
2 out of 5 stars

Got lots of runaround when

Got lots of runaround when trying to figure out why my order was continuously delayed.

Anonymous user
Miakje K.
2 out of 5 stars

Got lots of runaround when

Got lots of runaround when trying to figure out why my order was continuously delayed.

OCT 15, 2023
Anonymous user
Tim B.
OCT 13, 2023
4 out of 5 stars

Took too long for delivery

Took too long for delivery imo done things are not easy to use

Anonymous user
Tim B.
4 out of 5 stars

Took too long for delivery

Took too long for delivery imo done things are not easy to use

OCT 13, 2023
Anonymous user
Frank B.
SEP 3, 2023
5 out of 5 stars

Electric Bike company has responsive

Electric Bike company has responsive customer service.

Anonymous user
Frank B.
5 out of 5 stars

Electric Bike company has responsive

Electric Bike company has responsive customer service.

SEP 3, 2023
Anonymous user
Quentin K.
SEP 2, 2023
1 out of 5 stars

Lengthy delays. Still haven’t received

Lengthy delays. Still haven’t received my bike. Communication only comes when I email asking for updates. I’m disappointed.

Anonymous user
Quentin K.
1 out of 5 stars

Lengthy delays. Still haven’t received

Lengthy delays. Still haven’t received my bike. Communication only comes when I email asking for updates. I’m disappointed.

SEP 2, 2023
Anonymous user
Amanda A.
AUG 3, 2023
5 out of 5 stars

Very easy to work with

Very easy to work with

Anonymous user
Amanda A.
5 out of 5 stars

Very easy to work with

Very easy to work with

AUG 3, 2023
Anonymous user
David G.
JUL 30, 2023
5 out of 5 stars

Thanks

Thanks

Anonymous user
David G.
5 out of 5 stars

Thanks

Thanks

JUL 30, 2023
Anonymous user
Tabitha G.
JUL 25, 2023
5 out of 5 stars

GREAT COMPANY

GREAT COMPANY

Anonymous user
Tabitha G.
5 out of 5 stars

GREAT COMPANY

GREAT COMPANY

JUL 25, 2023
Anonymous user
Michael D.
JUL 19, 2023
5 out of 5 stars

Everything has been beyond expectations,

Everything has been beyond expectations, promises kept, thank you Betty and Blake

Anonymous user
Michael D.
5 out of 5 stars

Everything has been beyond expectations,

Everything has been beyond expectations, promises kept, thank you Betty and Blake

JUL 19, 2023
Anonymous user
Purnash D.
JUL 19, 2023
5 out of 5 stars

Excellent tech support and customer

Excellent tech support and customer service!

Anonymous user
Purnash D.
5 out of 5 stars

Excellent tech support and customer

Excellent tech support and customer service!

JUL 19, 2023
Anonymous user
Jeff B.
JUN 9, 2023
5 out of 5 stars

Great experience purchasing from EBC.

Great experience purchasing from EBC. Great communication when ever I had questions through out the build process. Very easy to work with.

Anonymous user
Jeff B.
5 out of 5 stars

Great experience purchasing from EBC.

Great experience purchasing from EBC. Great communication when ever I had questions through out the build process. Very easy to work with.

JUN 9, 2023
Anonymous user
John F.
JUN 4, 2023
5 out of 5 stars

EBC is the best !!

EBC is the best !! Every product ordered arrives quickly and in perfect condition. Love your products and the people behind them !!

Anonymous user
John F.
5 out of 5 stars

EBC is the best !!

EBC is the best !! Every product ordered arrives quickly and in perfect condition. Love your products and the people behind them !!

JUN 4, 2023
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4.8
4.8 out of 5 stars
Based on 9267 reviews
5
8355
4
403
3
298
Ratings distribution data table
StarsCount
58355
4403
3298
263
1148
Total9267
2
63
1
148