I kept feeling like I was getting a little bit of the runaround. And the advertisement says 8 to 10 days it does not. It takes a good month.

The people at EBC are the greatest! Nice, friendly, informative, and always willing to go over and above to help in anyway they can!

It took about 4weeks from order to delivery for custom order. But I'm happy to say, t was worth the wait!

Outstanding customer service!

Shipping was reasonable given the climate these days. Two weeks and a few days

My custom bike is actually nicer than the rendering, and was delivered ahead of schedule. However, the bike is not rideable, it was in 7th gear when it arrived, and after riding it up and down the street a numerous times we were finally able to get it to shift into 1st, but that is it. We watched the videos, and after emailing customer service 3 times they responded with a link to the same video, and a reminder to make sure I was trying to shift it while riding it. Thats it. So as of now, I assume we have to pay to take the bike to a bike shop to be adjusted/fixed so that I can ride my bike. As a note, when we received the bike the tires looked like it had been ridden and there was the name of the EBC employee who tested the bike. But perhaps they only tested the electric motor, since there is no way that they tested the bike and didn't notice it only shifts between 7th and 1st gear. Seems like there is a lot of work on the customization end for these bikes, but not much after that. If you're going to order from this company, perhaps order it from a dealer, and they can help deal with any issues when the bike is received. I regret not paying closer attention to the negative reviews from other buyers.

Awesome from ordering, building and delivery

None

Mike at the main warehouse is fantastic … Superb service

Got lots of runaround when trying to figure out why my order was continuously delayed.

Took too long for delivery imo done things are not easy to use

Electric Bike company has responsive customer service.

Lengthy delays. Still haven’t received my bike. Communication only comes when I email asking for updates. I’m disappointed.

Very easy to work with

Thanks

GREAT COMPANY

Everything has been beyond expectations, promises kept, thank you Betty and Blake

Excellent tech support and customer service!

Great experience purchasing from EBC. Great communication when ever I had questions through out the build process. Very easy to work with.

EBC is the best !! Every product ordered arrives quickly and in perfect condition. Love your products and the people behind them !!